user support technician

Canada Shaws Consulting; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

A consulting firm located in Richmond, Canada is seeking a Technical Support Analyst to assist users with computer networks and hardware. Candidates must have 2 or more years of relevant experience, a background in various networking software and an ability to provide exceptional customer service. This on-site position requires proficiency in problem-solving and effective communication skills to train users effectively.

Qualifications

• 2 years to less than 3 years of experience required.
• Proficient in providing customer service and support.
• Ability to handle technical issues efficiently.

Responsibilities

• Provide advice and training to users in response to identified difficulties.
• Set up equipment for employee use, ensuring proper installation.
• Consult user guides and technical manuals to implement solutions.

Skills

Networking software

Networking hardware

Networking security

Internet

Desktop applications

Security software

Multimedia software

Word processing software

Mail server software

Communication software

Image editing software

Programming software

Software development

MS Office

MS Windows

Education

College/CEGEP

Job description

Overview

Languages: English

Education: College/CEGEP

Experience: 2 years to less than 3 years

Location: On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Experience and specialization

• Networking software
• Networking hardware
• Networking security
• Internet
• Desktop applications
• Security software
• Multimedia software
• Word processing software
• Mail server software
• Communication software
• Image editing software
• Programming software
• Software development
• MS Office
• MS Windows

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty