user support technician

Executive Maintenance Services Inc.; Markham; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local service provider in Markham is seeking a Technical Support Specialist to provide onsite support and supervision for a small team. Responsibilities include addressing technical issues, providing training to users, and participating in application redesign. Candidates must have a bachelor's degree and relevant experience in a fast-paced environment.

Qualifications

• 1 to 2 years of experience in technical support.
• Ability to work in a fast-paced environment under pressure.
• Supervisory experience managing 1 to 2 people.

Responsibilities

• Provide business systems and network support to users.
• Respond to users experiencing difficulties with computer.
• Participate in the redesign of applications.

Skills

Client focus

Attention to detail

Time management

Efficient interpersonal skills

Organized

Team player

Accurate

Education

Bachelor's degree

Job description

Overview

Languages: English

Education: Bachelor's degree

Experience: 1 year to less than 2 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• 1 to 2 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Organized
• Team player
• Time management
• Honesty