user support technician

Petabit Networks Inc.; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology support company in Abbotsford seeks a dedicated Technical Support Representative to assist users with computer difficulties. The role requires a high school diploma and 1-2 years of relevant experience. Responsibilities include providing training, maintaining logs of issues, and setting up equipment. This full-time position offers an hourly wage of $36.60 and requires work on-site with no remote options available.

Qualifications

• 1 to 2 years of experience in technical support.
• Ability to consult user guides and technical manuals.
• Experience in setting up and troubleshooting equipment.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides and technical manuals to find solutions.
• Provide advice and training to users on identified issues.
• Maintain a log of problems and solutions for other analysts.
• Provide business systems and network support.
• Set up equipment for employee use.
• Perform web-server backup and recovery operations.

Skills

Technical support

Problem-solving

User training

Equipment setup

Education

Secondary (high) school graduation certificate

Job description

Posted onDecember 08, 2025 by Employer details Petabit Networks Inc.

Job details

• Location Abbotsford , BC V2T 1X8
• Salary 36.60 hourly / 30 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3460726

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-29

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.