User and Collaborative Platforms Specialist

BDC; Montreal (administrative region); Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Montreal seeks a Windows Desktop Specialist to provide expert support for workstations and collaborative tools. This strategic role requires advanced knowledge of Windows 11 and experience with Microsoft Intune. The ideal candidate will enhance digital transformation efforts, mentor team members, and maintain essential relationships with service providers. Competitive benefits include a hybrid work model and opportunities for professional development.

Benefits

Flexible and competitive benefits

Hybrid work model

Opportunities for learning and development

Qualifications

• Minimum of 5 to 7 years of experience in a similar role.
• Relevant certifications (Microsoft Intune, VDI, DEX, Cisco, etc.) are an asset.

Responsibilities

• Provide expert-level technical support for workstations and video conferencing.
• Operationalize Microsoft Intune for device management.
• Ensure continuous management of Teams conference rooms.
• Maintain relationships with service providers for equipment and software.
• Participate in the evolution of VDI virtualization platforms.

Skills

Advanced expertise in Windows 11

Proficiency in system diagnostic tools

Business Analytics Skills

Excellent communication skills

Ability to mentor colleagues

Education

Degree in computer science or related field

Tools

Microsoft Intune

Power BI

SQL

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more…

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

Highly experienced Windows Desktop Specialist to strengthen our EUT team. This profile has deep technical expertise in Windows environments, including Windows 11, as well as advanced proficiency in system process diagnostic and analysis tools. This role includes the operational management and continuous optimization of Microsoft Teams video conferencing rooms and collaborative spaces, covering monitoring, preventive maintenance, application of updates, and rapid resolution of incidents, to ensure an optimal user experience and a high level of service. The specialist will also be responsible for coordinating with suppliers and manufacturers of audiovisual and collaborative equipment, and will actively participate in the evolution of collaboration and virtualization solutions. This strategic role aims to elevate the level of excellence of our internal resources, foster collaborative digital transformation, and represent the team in IT Architecture.

CHALLENGES TO BE MET

• Provide expert-level technical support for workstations, video conferencing rooms, and related platforms, including system process and log analysis.
• Operationalize Microsoft Intune for device, configuration, and deployment management.
• Ensure the continuous management ("Day 2 operations") of Teams conference rooms: monitoring, preventive maintenance, application of updates and regular optimization to ensure an optimal user experience and a high level of service.
• Maintain a proactive relationship with service providers and manufacturers of equipment, software and services, in order to ensure the quality, rapid resolution of incidents and the evolution of the solutions deployed.
• Actively participate in the evolution of VDI virtualization platforms (e.g., VMware Horizon, Windows 365, AWS cloud PC) and collaborative solutions.
• Work closely with IT Architecture to align desktop and collaboration solutions with organizational standards and ensure their evolution.
• Act as a technical referent and mentor to increase the skills of team members.
• Contribute to the evaluation, implementation and optimization of solutions for desktop and collaboration environments (e.g., DEX, Systrack, Thousand Eyes).
• Leverage data from workstations and video conferencing rooms (logs, telemetry, performance) to produce actionable analytics using tools such as Power BI, Excel, or SQL.
• Participate in the definition and monitoring of performance indicators related to the digital employee experience and the quality of IT services.

WHAT WE ARE LOOKING FOR

• Advanced expertise in Windows 11, Android operating systems for video conferencing rooms
• Proficiency in system diagnostic tools (Procmon, Event Viewer, Thousand Eyes, Cisco, Teams, etc.).
• Significant experience with Microsoft Intune (MDM, Autopilot, packaging, autopatch, remote help, compliance).
• Advanced expertise in VDI environments and virtualization solutions.
• Experience with DEX solutions (e.g., Systrack, Nexthink, Lenovo Device Intelligence) and understanding of digital employee experience issues.
• Expertise in Cisco video conferencing platform, codec, camera, microphones, loudspeaker
• Business Analytics Skills: Ability to interpret technical and operational data to guide IT decisions.
• Proficient in analytics tools such as Power BI, Excel, SQL, or other data visualization platforms.
• Excellent communication and technical representation skills.
• Ability to work independently and mentor colleagues.
• Experience in interdisciplinary collaboration (architecture, security, network).
• Writing and maintenance of technical documentation, presentation for management or architectural committee

Qualifications

• Degree in computer science or related field.
• Minimum of 5 to 7 years of experience in a similar role.
• Relevant certifications (Microsoft Intune, VDI, DEX, Cisco, etc.) are an asset.
• Expertise in Cisco video conferencing platforms: codec, camera, microphones, speaker

Why join us?

• Stimulating and collaborative work environment.
• Professional development opportunities.
• Participation in strategic projects with high impact.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.