unit supervisor - food services

McDonald's Restaurants; Penticton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Un restaurant de restauration rapide recherche un superviseur pour gérer le personnel et assurer un service de qualité. Le candidat idéal possédera un certificat de fin d'études secondaires et 1 à 2 ans d'expérience. Ce poste demande de travailler dans un environnement rapide avec des responsabilités de formation et de supervision du personnel. Salaire compétitif et opportunités de mentorat disponibles.

Benefits

Mentorat et formation

Possibilités d'évolution

Environnement dynamique

Qualifications

• 1 à 2 ans d'expérience en supervision ou dans un rôle similaire.
• Capacité à travailler dans un environnement rapide.
• Compétences interpersonnelles efficaces et orientation client.

Responsibilities

• Superviser et coordonner les activités du personnel.
• Former le personnel sur les tâches et les procédures.
• Assurer que la qualité de la nourriture et du service répond aux standards.

Skills

Supervision du personnel

Service à la clientèle

Flexibilité

Travail en équipe

Education

Certificat de fin d'études secondaires

Job description

Overview

Durée de l'emploi : Permanent

Langue de travail : Anglais

Heures de travail : 40 hours per week

Education :

Expérience :

Education

• Secondary (high) school graduation certificate

Work site environment

• Noisy

Work setting

• On-site customer service
• Restaurant

Tasks

• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports

Supervision

• 3-4 people
• Kitchen and food service helpers

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 1 year to less than 2 years

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Assists with immediate transition needs of Veterans (for example : relocation, housing, etc.)
• Supports Veterans in translating their military skills and experience into the language of the civilian job market
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Offers mentorship, coaching and / or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example : flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities