Tour Coordinator

DER Touristik Suisse AG; Richmond; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading tourism company is seeking a candidate in Metro Vancouver to manage tour inquiries and coordinate group itineraries. The ideal applicant will have strong organizational skills, knowledge of destination specifics, and experience in travel coordination or tour operations. This role includes communicating with local suppliers to ensure reliable service delivery and providing logistical support. Join us in an international environment that emphasizes growth, collaboration, and employee engagement.

Benefits

Global brand experience

Learning and development opportunities

Flexible and hybrid working options

Company-wide bonus scheme

Qualifications

• Strong organizational skills and attention to detail.
• Experience in travel coordination or similar tourism roles.
• Ability to manage multiple bookings and deadlines efficiently.

Responsibilities

• Manage tour inquiries and plan group itineraries.
• Coordinate with local suppliers for reliable delivery of services.
• Support tour operations on the ground with adjustments.

Skills

Strong organizational skills

Communication skills

Teamwork skills

Problem-solving ability

Job description

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

Key Responsibilities

• Manage tour inquiries and plan group itineraries in coordination with Sales Offices and the Operations Leader, ensuring alignment with client needs, destination specifics, and budget
• Coordinate, confirm, and maintain communication with local suppliers to ensure reliable delivery of land services such as hotels, meals, guides, and transport.
• Support tour operations on the ground, including handling last-minute changes or service adjustments.
• Communicate proactively with the Operations Leader regarding potential issues or disruptions.
• Provide logistical and accounting support before and after tour departures, including document preparation and coordination.
• Assist with seasonal preparations and administrative support for upcoming tours.

Qualifications

• Strong organizational skills and attention to detail.
• Good knowledge of the assigned destination.
• Experience in travel coordination, tour operations, or similar tourism roles.
• Ability to manage multiple bookings and deadlines efficiently.
• Strong communication and teamwork skills.
• Able to work independently and solve problems under pressure.
• Fluency in English; other languages are a plus.

What We Offer

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment