Total Loss Claims Advisor II

TD Securities; New Brunswick; On-site; CAD 53,000 - 80,000; Full time

Job summary

A leading Canadian insurance provider is seeking an Auto Claims Advisor in Saint John, New Brunswick. In this role, you will assist customers through the claims process, ensuring thorough documentation and timely updates. Ideal candidates have claims adjusting experience and excellent customer service skills. The company supports career growth with training and a comprehensive rewards package, making this a fantastic opportunity for dedicated professionals looking to advance in the insurance field.

Benefits

Health and well-being benefits

Career development opportunities

Competitive salary

Qualifications

• One or more years of claims adjusting experience required.
• Strong ability to conduct thorough investigations.
• Demonstrated support for company process improvements.

Responsibilities

• Support customer claims from start to finish.
• Gather and verify required information and documentation.
• Collaborate with partners and vendors.

Skills

Customer service skills

Negotiation skills

Attention to detail

Time management

Education

Postsecondary education

Job description

Work Location

Saint John, New Brunswick, Canada

Hours

35

Line Of Business

TD Insurance

Pay Details

$53,150 - $79,700 CAD

Company Overview

TD Insurance is part of TD Bank Group and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the accidents of life with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online. Our General Insurance business is a national leader in group insurance and affinity marketing, while our Life and Health business is the number‑one provider of critical illness and direct life and health insurance in Canada. TD Insurance is committed to fostering an inclusive, accessible environment for our colleagues across Atlantic Canada, Quebec, Ontario and Alberta. We offer a stable and dynamic work environment where talent is appreciated and professional development is important to help colleagues unlock their full potential.

Auto Claims Center Teams

The Auto Claims Center Teams provide a one‑stop shop for customers by addressing all auto claim needs in one convenient location. We strive to build deep and lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.

What You'll Do

You’ll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish. No matter where you work at TD, you’ll make a meaningful impact, grow your skills and thrive in our culture of care.

Responsibilities

• Support customer claims from start to finish: arrange towing, set up appraisals and outline coverage under the policy terms.
• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer’s vehicle.
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, direct repair partner network and non‑preferred shops).

Experience Growth

• Research coverage scenarios and apply this knowledge to customer claim files.
• Learn and demonstrate customer‑centric and strategic objectives while contributing to TD Insurance Group’s deliverables.

Cultivate Our Culture of Care

• Be available to greet and welcome customers as they arrive at TD Auto Centres.
• Apply non‑biased and appropriate methods to achieve file resolution for each unique case, resulting in a fair and equitable claim settlement.
• Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and responses to client inquiries.
• Participate as a member of the team and contribute to a positive work environment.

Job Requirements / What You Need to Succeed

• One or more years of claims adjusting experience is required; postsecondary education considered an asset.
• Excellent customer service skills; dedicated to meeting or exceeding expectations of internal and external clients.
• Superior time management skills and thrive in a fast‑paced environment with competing priorities.
• Proven ability to negotiate positive outcomes when reasonably possible.
• Demonstrated clear and professional written and verbal communication skills and a well‑practiced active listener.
• Strong ability to conduct thorough investigations; effectively analyze evidence and identify discrepancies or gaps in data and reports.
• Demonstrated support for company process improvements.
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education preferred.
• Provincial claims licensing may be required.

Who We Are

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us. As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada‑wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet