Tier 2 IT Support Specialist — Mountain Resort

Tourism Sun Peaks; Sun Peaks Mountain Resort Municipality; On-site; CAD 65,000 - 70,000; Full time

Job summary

A prominent ski resort company is seeking a permanent IT Support Technician, Tier 2, at Sun Peaks Mountain Resort. The successful candidate will handle technical support, user administration, and asset management in a vibrant mountain setting. This position offers a competitive salary of $65,000 to $70,000 per annum, along with benefits such as seasonal passes, vacation, and training opportunities. Join a team passionate about delivering exceptional experiences to guests and enjoy a unique work-life balance in the great outdoors.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Initial entitlement to three weeks of paid vacation

Benefits plan including Health Spending Account and EFAP

Participation in RRSP and matching DPSP programs

Company supported training and professional development opportunities

Dining discounts within hotel & Resort-owned outlets

Retail discounts in Resort-owned outlets

Friends and family rates at the Sun Peaks Grand Hotel

Reciprocal programs with partnering ski areas & hotels

Eligibility for 'Pay for Performance' incentive bonus program

Qualifications

• Proven discretion and confidentiality of personal information and administration.

Responsibilities

• Organize, prioritize and schedule workload using in-house help desk systems.
• Hardware/software installations.
• Installation of various network, A/V, and surveillance components.
• Installation and support of POS and payment systems.
• Asset management and documentation.
• Assist with administration of server systems.
• Lifting of equipment required at times (printers, furniture, servers, etc.).
• Train new hires in the proper use of hardware and software.

Skills

Completion of accredited IT program

Experience in Service Desk operations and end user support

Outstanding verbal and written communication skills

Polished interpersonal and organizational skills

Ability to ski or snowboard is considered an asset

Job description

A prominent ski resort company is seeking a permanent IT Support Technician, Tier 2, at Sun Peaks Mountain Resort. The successful candidate will handle technical support, user administration, and asset management in a vibrant mountain setting. This position offers a competitive salary of $65,000 to $70,000 per annum, along with benefits such as seasonal passes, vacation, and training opportunities. Join a team passionate about delivering exceptional experiences to guests and enjoy a unique work-life balance in the great outdoors.