Threading Applications Engineer

Andritz AG; Delta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading engineering company is seeking a Threading Applications Engineer to provide technical sales support in the pulp and paper industry. This role involves optimizing products, ensuring efficient manufacturing processes, and requiring a strong technical background with a focus on customer satisfaction. Candidates should have post-secondary education in a related field and at least three years of relevant experience. Strong mechanical skills and familiarity with AutoCAD and SAP are preferred. Travel may be necessary for customer interactions.

Qualifications

• Education in engineering, automation, or technology is required.
• 3+ years of technical sales or service experience.
• Solid mechanical aptitude.
• Ability to interpret engineering drawings.
• Experience in the pulp and paper industry is preferred.

Responsibilities

• Collaborate with sales and product teams for tailored solutions.
• Provide technical support and troubleshooting.
• Conduct product demonstrations and training for customers.
• Develop technical documentation.
• Support equipment installation and perform physical tasks.

Skills

Technical sales

Customer service

Mechanical aptitude

Problem solving

Knowledge of Office 365

Communication skills

Ability to work independently

Service mindset

Experience in pulp and paper industry

Basic AutoCAD skills

Familiarity with SAP

Knowledge of French

Education

Post-Secondary education in engineering, automation, technology

Job description

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Job title: Threading Applications Engineer

Job family: Engineering

Business area: Pulp & Paper Service

Contract location: Delta, British Columbia, CA

Working location: Coquitlam, BC, CA

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Brief Description

We are seeking a highly motivated Application Engineer for our Threading Group with expertise in the paper and pulp industry to join our team. In this role, you will act as the technical liaison between our customers and internal teams, ensuring successful implementation, integration, and optimization of our products and solutions. You will provide technical expertise, troubleshoot issues, and deliver exceptional customer support throughout the application lifecycle.

This position involves delivering innovative application solutions for paper manufacturing processes, ensuring optimal performance of our products and systems. You will work closely with customers and internal teams to improve efficiency, quality, and sustainability in paper production.

As a Tail Threading Application Engineer at Andritz, you're not just providing technical sales support for our safety and productivity solutions; you're a crucial link in connecting and communicating with our customers. Imagine being at the forefront of making paper production safer for machine Operators while boosting profits for companies.

Key Responsibilities

• Collaborate with sales and product teams to understand customer requirements and propose tailored solutions.
• Configure, implement, and optimize applications to meet client needs.
• Provide technical support and troubleshooting for application-related issues.
• Conduct product demonstrations, training sessions, and technical presentations for customers.
• Work closely with engineering teams to communicate customer feedback and contribute to product improvements.
• Develop and maintain technical and commercial documentation, including user guides and best practices.
• Collaborate with other product groups to develop complete customer solutions
• 20–40% regional travel to customer sites and facilities, with occasional international travel for global meetings or training
• Supervise and support equipment installation and perform physical tasks in an industrial environment.

Qualifications (Required)

• Post-Secondary level education, in engineering, automation, technology, or similar
• 3+ years technical sales, service and/or product management experience
• Experience in the pulp and paper industry is preferred.
• Solid mechanical aptitude with the ability to interpret and work from engineering drawings
• Ability to work with minimal supervision in the field both independently and with Service Technicians
• Have a service mindset and customer focus
• Self-motivated, able to handle multiple tasks and manage priorities
• Familiarity with Office 365 products is required,
• Basic working knowledge AutoCAD is preferred.
• Familiarity with SAP is preferred.
• Additional spoken languages such as French, is a benefit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.