Terminal Attendant

BC Ferries; Delta; On-site; CAD 40,000 - 50,000; Part time

Job summary

A leading transportation company in Delta is looking for a passionate Terminal Attendant to provide exceptional customer service and ensure safety during operations. This role requires working outdoors and includes responsibilities such as directing traffic, maintaining the terminal, and assisting with vessel operations. Candidates should have at least one year of customer service experience, a valid driver's license, and the ability to work flexible shifts, including nights. Join us for a rewarding career in customer service!

Qualifications

• Minimum one year of customer service experience.
• Comfortable working in a physical environment.
• Ability to work designated shifts, including graveyard.

Responsibilities

• Direct traffic during loading and unloading procedures.
• Maintain the Terminal buildings and grounds.
• Respond to passenger queries and provide route information.
• Assist with vessel docking and check for safety conditions.
• Perform additional duties including operating company vehicles.

Skills

Customer service orientation

Reliable and enthusiastic

Excellent communication

Teamwork

Ability to work outdoors in various weather

Education

Class 5 or 7N Driver’s Licence

Occupational First Aid Level 3 (preferred)

Job description

TERMINALATTENDANT

Tsawwassen

Seasonal

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Responsibilities

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors.Responding to passenger queries; providing route and schedule information; and assisting passengers with problems.
• Working on ramps and docks; assisting with vessel docking, handling moo
• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces.
• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What you bring to the team

You are enthusiastic, reliable, and service oriented individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required.

You have one (1) year of customer service experience and posses a Class 5 or 7N Driver’s Licence with a clean ICBC Driver’s Record Report.

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by May 31, 2026 . Please ensure to upload any relevant certificates you currently hold during the application process.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.