Tenant Experience Coordinator

GWL Realty Advisors; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A real estate management company located in Winnipeg is seeking a Tenant Services Coordinator to support the property management team. This role focuses on providing exceptional customer service to tenants in a fast-paced environment. Key responsibilities include managing tenant inquiries, resolving complaints, and assisting with administrative tasks related to property management. Ideal candidates will have customer service experience, strong communication skills, and a passion for creating lasting relationships with tenants.

Benefits

3 weeks of vacation per year

3 paid personal days per year

Annual performance-based bonus program

Comprehensive health benefits plan

$5,000 annual mental health coverage

Education allowance up to $2,000

Qualifications

• 1+ year of experience in customer service, ideally in real estate, hotel, or retail.
• Desired administrative experience.
• Experience in property management is an asset.
• Must be autonomous with a high degree of initiative and professionalism.
• Must be able to work in different buildings.

Responsibilities

• Answer all incoming calls and inquiries, providing professional service.
• Maintain positive tenant relations by resolving complaints.
• Build relationships with key contacts to ensure satisfactory service.
• Perform administrative tasks related to tenant management.
• Assist in the coordination of tenant appreciation events.

Skills

Customer service

Problem-solving

Communication skills

Knowledge of Yardi 7S

Knowledge of Angus Anywhere

Knowledge of MS Office

Job description

A real estate management company located in Winnipeg is seeking a Tenant Services Coordinator to support the property management team. This role focuses on providing exceptional customer service to tenants in a fast-paced environment. Key responsibilities include managing tenant inquiries, resolving complaints, and assisting with administrative tasks related to property management. Ideal candidates will have customer service experience, strong communication skills, and a passion for creating lasting relationships with tenants.