Technology Solutions Partner

Canada Life; Halifax; Hybrid; CAD 51,000 - 86,000; Full time

Job summary

A leading financial services company is seeking a Technology Solutions Partner to support advisors and firms in Halifax and Atlantic Canada. This role involves providing technology training, conducting needs analysis, and helping end users adopt new technologies. The ideal candidate has experience in adult training and technology consulting, and is adept with MS O365 products, along with strong presentation skills. This position allows for travel and flexible working hours.

Qualifications

• Minimum 2 years experience delivering adult training.
• Knowledge of MS O365 products and corporate technology infrastructure.
• Ability to work flexible hours and travel.

Responsibilities

• Provide technology training and consulting to advisors.
• Conduct technology training needs analysis for advisors.
• Support implementation of business-sponsored technology training.

Skills

Instructional training delivery

Training needs analysis

Technology consulting

Presentation skills

Customer service excellence

Tools

MS O365 products

Windows 10

Mac operating systems

Job description

Job Description

Passionate about helping Canada Life advisors grow their business with the latest and greatest technology?

Are you dedicated to adult education and the impact it can have on how people adopt new technology?

Are you the go-to consultant for tech advice?

Looking for an intellectual adventure with an evolving global organization?

If so, we want to hear from you!

We’re an industry-leading training and consulting team that empowers our business partners to grow their business by incorporating innovative technology solutions. We train people on how adopting new technology into their day-to-day work allows them to be more effective and efficient.

Position Summary

We are seeking a Technology Solutions Partner (TSP). The successful trainer/consultant will be supporting the Atlantic region (Halifax, Newfoundland, New Brunswick) Canada Life offices, advisors, and firms, in person and virtually.

Salary Range: $51,400 - $85,700

Accountabilities

• Provide technology training and consulting to advisors and firms, to adopt new technology, grow their business with technology, maximize user efficiency, eliminate obstacles and increase collaboration.
• Support pilot, implementation and evaluation of business-sponsored and project-initiated technology training.
• Reviews advisor and firm's technology processes and tools, and consult to offer training and solutions to grow their business.
• Assist end users with incorporating emerging technology and practices into their business.
• Conducts technology training needs analysis for advisors and firms.
• Identifies and communicates best practices for technology training delivery to our head office partners.
• Supports resolution of technology related issues and problems.

Qualifications and Competencies

• Minimum 2 years experience delivering adult training in a wide scope of training content: classroom or virtual instructional training.
• Minimum 2 years experience conducting training needs analysis and/or technology consulting.
• Minimum 2 years experience working in an IT environment: virtual/remote technology support.
• Minimum 2 years’ knowledge and use of MS O365 products, Windows 10, Mac operating systems and software, including a corporate technology infrastructure.
• Ability to travel and work flexible hours.
• Effective presentation, training, consulting and needs analysis skills.
• Experience in training delivery methods.
• Experience or knowledge of end user technology, including laptops, desktops, tablets, smartphones, Windows and Mac environments.
• Ability to perform hardware and software troubleshooting, using any PC or Mac operating system version.
• Ability to set up and configure new laptops and end user devices.
• Ability to quickly learn new technologies, platforms and systems.
• Ability to adapt to a variety of clients with varying levels of technical knowledge.
• Understanding of basic financial concepts in a financial sales organization.
• Adapts well to stress and change, managing multiple frequently changing priorities in a dynamic virtual work environment, ability to work under pressure with changing priorities.
• Demonstrates excellence in providing customer service.
• Exercises a great deal of patience, has an open mind and willingness to evolve in the role.
• Builds and fosters relationships that support the communication and dissemination of technical and time sensitive information.
• Ability to work independently without day-to-day supervision.
• Strong planning, scheduling, and organizational skills.
• Self-motivated with the initiative to study and explore new opportunities.
• Must have reliable vehicle and valid driver's license.

Desirable Skills

• Experience in design and development of technical training is an asset.
• Experience working in a financial services business is an asset.
• Knowledge of the Canada Life Financial Centres and technology environments is considered an asset.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Halifax, St. John's.

Be your best at Canada Life - Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well‑being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well‑being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact .

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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