Technicien en technologie de l'information - Pointe Claire - Hybride

Acuity Brands; Pointe-Claire; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial technology company in Pointe-Claire is seeking an IT technician to provide technical assistance and support for computer systems. The ideal candidate should have a degree in IT and 4-6 years of relevant experience. Strong customer service and bilingual skills (French and English) are essential. The role offers competitive salary, hybrid working model, and a dynamic team environment.

Benefits

Competitive salary

Dynamic team

Parking space available

Business insurance

Hybrid working

Qualifications

• 4 to 6 years of experience in a similar job.
• Ability to travel to the Luminis site three days per week.
• Experience installing and maintaining IT equipment.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance.
• Diagnose and resolve software and hardware incidents.
• Manage and monitor internal assets to ensure accurate inventory records.

Skills

Customer service skills

Team player

Organization

Technical troubleshooting

Bilingual (French and English)

Education

IT College degree or equivalent

Tools

SCCM

VPN

MS Office applications

Office 365 and Azure AD

Job description

Overview

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

We are seeking enthusiastic and talented IT technician to work with our team. The IT technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. In addition to providing an unparalleled level of service, the successful candidate will be required to develop strong business relationships with internal clients across all divisions of the Luminaires Group (ABL Canada), provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to details, professional demeanor, and be able to adapt into a growing and changing environment. Most responsibilities associated with this role are carried out at our Luminis location. You have good customer service skills, you are a team player, and you are well known for your autonomy and sense of organization, send us your resume.

Required location: Candidate based in West Montreal.

Key Tasks & Responsibilities (Essential Functions)

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.
• Determine the best solution based on the issue and details provided by for internal customers.
• Provide accurate information on IT products or services offered by the Luminaires Group MIS Service.
• Record events and problems and their resolution in the Help Desk software ticketing system.
• Identify and suggest possible improvements on procedures.
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets (equipment and software) to ensure accurate inventory records.
• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• To install and configure other IT equipment.

Skills and Minimum Experience Required

Requirements:

• On-site presence: Ability to travel to the Luminis site, 260 Av. Labrosse, Pointe-Claire, QC H9R 5L5, 3 days per week (hybrid model).
• IT College degree or equivalent.
• 4 to 6 years of experience in a similar job.
• Bilingual French and English: To serve clients and external service providers across Canada and USA
• The candidate may be asked to work occasionally in our other divisions in the greater metropolitan area.
• Owning a car is an asset.

• Knowledge and abilities:
• Experience with SCCM, VPN.
• Installing and maintaining IT equipment, computers, and IP phones.
• Intermediate (and above) knowledge of MS Office applications and administration of the Office 365 and Azure AD ecosystem, InTune.
• Extensive knowledge of the Microsoft environment, including RDP, licensing, Active Directory, DNS, DHCP, and printers.
• Working knowledge of software, hardware, and other relevant equipment.
• Experience and training in troubleshooting and first-level technical support.
• Efficient, independent, and organized.
• Good learning, analytical, and synthesis skills.
• Ability to diagnose and resolve problems of varying difficulty.

What we are offering

• Competitive salary.
• Be part of a dynamic team within a renowned international multi-site growing company.
• Working in a creative and evolving environment.
• Parking space available.
• Hybrid working.
• Business insurance.

Seuls les candidat(e)s retenu(e)s seront contacté(e)s.
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We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone]. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.