Technical Writer

Nexus Systems Group Inc.; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A technology consulting firm based in Toronto seeks a Technical Writer with over 8 years of technical writing experience and a strong background in cyber security. The role involves creating and improving documentation to enhance incident response capabilities. Candidates should have skills in SharePoint, Visio, and JIRA, along with excellent communication abilities. This position offers flexibility for remote work with a strong preference for GTA candidates.

Qualifications

• 8+ years of experience in technical writing.
• Experience in SharePoint, Visio, and JIRA.
• Ability to create and design a knowledge base.
• Experience in translating documents for high-level management.

Responsibilities

• Create diagrams, charts, and other visual aids.
• Gather feedback to improve technical documents.
• Write and edit technical manuals.
• Record meeting minutes for Incident Response calls.

Skills

Technical writing

SharePoint

Visio

JIRA

Power BI

MS Office Suite

Communication skills

Critical thinking

Analytical skills

Organizational skills

Education

Bachelor's degree in a technical field

Job description

Overview

Location Address: Scarborough (there is some flexibility to WFH if preferred), but this may change to 2-3 times/week – strong preference for candidates in GTA

Contract Duration: 1 year

Possibility of extension & conversion to FTE

Number of Positions: 1

Schedule Hours: Monday-Friday, 9am-5pm

Story Behind the Need

• Business Group: Security Incident management and response.
• Project: Spearhead the creation and improvement of technical documentation such as processes, procedures, and investigative response capability

Candidate Value Proposition

• Exposure to technical areas such as incident response, critical investigations, cyber security breaches.
• Help improve documentations and better respond in the future.

Typical Day in Role

• Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process.
• Gathers feedback from business partners, internal technical team and vendor to improve technical documents.
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Writes and edits technical documents including reference manuals and product manuals which may include screenshots and tutorials
• Plans writing processes and sets timelines and deadlines.
• Recording meeting minutes for Incident Response calls and team meetings, as needed.

Required Skills / Must Have

• 8+ Years of experience in technical writing, 5+ Experience in SharePoint, Visio, JIRA
• Creating and designing a knowledge base for practical use of all Cyber security project employees. Writing document & playbooks
• Recent experience in Translating practical procedure documents into high-level management level document for audit and summary purposes.
• Assisting in updating process documents defined and created by management. These processes are relevant to all activities in which the team is involved.
• Improving technical understanding of company security technologies.

Nice-To-Have Skills

• Power BI, MS office suite
• Experience writing law enforcement documents is preferred

Soft Skills

• Communicating effectively orally and in writing
• Critical thinking and problem-solving skills
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Detail-oriented
• Ability to meet deadlines and to work independently.
• Excellent organizational skills and attention to detail.
• Excellent writing, editing, and communication skills

Education

• Bachelor\'s degree in a technical field such as computer science or relevant work experience is required

Interview

• 1 – 30mins – MS team – HM & Team member– Soft skills & technical skills – 10 questions
• 2 – 30mins – MS teams – HM – Technical writer – Skills & positions - 5 questions

Best vs Average

• Ideally the candidate would have experience in Cyber security & Law enforcement - with a strong background in public speaking.