Technical Support Representative (Remote)

Concentrix; Moose Jaw; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company is seeking a remote Customer Service Representative in Canada. This role includes providing effective customer service, resolving technical issues, and maintaining accurate records. Candidates should have at least one year of experience, a high school diploma, and strong problem-solving skills. The company offers competitive pay and benefits, with advancement opportunities.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay options

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to navigate technology.
• Must have a quiet, distraction-free home workspace.

Responsibilities

• Provide friendly and effective customer service.
• Resolve technical issues related to hardware and software.
• Document and track information in databases.

Skills

Customer service experience

Problem-solving skills

Technology navigation

Strong computer skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why Consider this Job Opportunity:
- Salary up to $19.50/hr, with performance-based incentives
- Opportunities for career advancement and personal development, with 80% of managers promoted from within
- Work-from-home convenience, allowing for a flexible work environment
- Comprehensive benefits including medical, dental, and vision insurance, employee assistance programs, and paid time off
- Access to daily pay options for early pay access
- Engaging company culture with diverse networking opportunities and support programs

What to Expect (Job Responsibilities):
- Provide friendly and effective customer service, answering questions about products and services
- Resolve technical issues related to hardware and software, ensuring customer satisfaction
- Document and track information in databases to maintain accurate records
- Utilize call flow guides to assist customers efficiently
- Stay knowledgeable about client products, including smartphones, tablets, and computers

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to navigate technology
- Must have a quiet, distraction-free home workspace
- Availability to work during operating hours, with rotating schedules based on performance

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and adapt to a fast-paced environment
- Strong computer navigation skills and proficiency in multi-tasking

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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