Technical Support Engineer - Email & Archiving

Global Relay; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Job summary

A technology company in Vancouver is seeking an experienced Technical Customer Support Representative. You'll provide top-tier support for email and archiving systems, ensuring a seamless experience for clients. The ideal candidate has at least 3 years in technical support, strong problem-solving skills, and a solid understanding of various email technologies. This role offers competitive compensation, including a base salary of $60,000 — $75,000 CAD and additional benefits.

Benefits

Subsidized meal program

Comprehensive extended health benefits

Annual vacation days

Bonus program

RRSP contribution matching

Qualifications

• Minimum of 3 years in technical support including 2 years customer facing.
• Excellent interpersonal and communication skills.
• Critical thinking and strong analytical skills.

Responsibilities

• Provide highest level of customer service to clients.
• Complete technical requests and changes regarding setup.
• Troubleshoot email configuration issues.

Skills

Technical support

Customer service skills

Analytical skills

Problem-solving skills

Communication skills

Knowledge of email technologies

Tools

Salesforce CRM

Confluence

Job description

A technology company in Vancouver is seeking an experienced Technical Customer Support Representative. You'll provide top-tier support for email and archiving systems, ensuring a seamless experience for clients. The ideal candidate has at least 3 years in technical support, strong problem-solving skills, and a solid understanding of various email technologies. This role offers competitive compensation, including a base salary of $60,000 — $75,000 CAD and additional benefits.