Technical Support Engineer- Canada

Autofleet; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Technical Support Engineer to join their Toronto team. This mid-senior level position requires a minimum of 3 years of experience in technical support, and responsibilities include troubleshooting complex issues, collaborating with R&D teams, and mastering Autofleet's product ecosystem. The candidate must demonstrate excellent communication skills and a passion for learning new technologies in a fast-paced environment.

Qualifications

• At least 3 years of experience as a technical support engineer or in a similar role.
• Solid technical aptitude and a passion for learning new technologies.
• Excellent spoken and written English skills.

Responsibilities

• Serve as the frontline technical problem-solver for high-value enterprise customers.
• Collaborate with Product and R&D teams to investigate critical bugs.
• Provide expert guidance on product configuration to optimize performance.

Skills

Technical problem-solving

Advanced troubleshooting

Communication

Log analysis

Multi-tasking

Tools

JSON

SQL

APIs

Webhooks

GCP

Jira

Intercom

Notion

Job description

Our global operations continue to expand, and we're looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail.
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features.
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development.
• Take part in customer meetings, assist with integrations, and analyze real-world use cases to understand how our solutions are implemented.
• Provide expert guidance on product configuration to optimize performance for each customer's environment.

Requirements

• At least 3 years of experience as a technical support engineer or in a similar technical role.
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Familiarity with GCP, Jira, Intercom, and Notion is an advantage.
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies.
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Experience with web technologies and scripting languages is a plus.
• Excellent spoken and written English skills.
• Must be located in North America.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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Technical Support Engineer • Toronto, ON, Canada