Technical Support & Customer Success Specialist

BIS Safety Software; Sherwood Park; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading safety software company in Sherwood Park, Alberta, is looking for a team member to provide exceptional customer service and technical support. Responsibilities include assisting users with software inquiries and offering training on the software's usage. Ideal candidates will have at least 2 years of experience in customer support, exhibit strong communication skills, and remain positive in a fast-paced environment. This position offers competitive pay and a variety of benefits, including medical coverage and growth opportunities.

Benefits

Comprehensive benefits package

Health spending account

Growth opportunities

Flexible working hours

On-the-job training

Free on-site parking

Social committee

Qualifications

• Minimum of 2 years experience delivering exceptional customer service.
• Ability to thrive in a busy environment.
• Experience in mentoring team members is a plus.

Responsibilities

• Provide outstanding technical support to our customers.
• Respond to telephone and email inquiries from users.
• Create cases for new features for the development team.
• Educate and provide training to customers on software usage.

Skills

Exceptional customer service

Excellent listening skills

Strong computing skills

Positive demeanor

English communication skills

Ability to handle complex inquiries

Tools

Microsoft Word

Microsoft Excel

Job description

A leading safety software company in Sherwood Park, Alberta, is looking for a team member to provide exceptional customer service and technical support. Responsibilities include assisting users with software inquiries and offering training on the software's usage. Ideal candidates will have at least 2 years of experience in customer support, exhibit strong communication skills, and remain positive in a fast-paced environment. This position offers competitive pay and a variety of benefits, including medical coverage and growth opportunities.