Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Red Deer; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer experience company is seeking a Technical Support / Customer Service Representative to work remotely on night shifts. The role involves supporting customers through inbound and outbound calls, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least a high school diploma and 1+ years of customer service experience. The position offers a competitive salary, benefits, and work-from-home convenience.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Work-from-home convenience

DailyPay enrollment option

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong focus on building customer relationships.
• Proficiency in learning new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and services.

Skills

Customer relationship building

Problem-solving skills

Technical support experience

Computer navigation skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

As a remote Technical Support / Customer Service Representative, you\'ll join an organically diverse team from 70+ countries where ALL members contribute and support each other\'s success and well-being, proudly united as “game-changers.” We help the world\'s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

What You Will Do

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Benefits available to eligible employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in Diversity and Inclusion initiatives
• Health and wellness programs with trained partners
• Mentorship programs supporting career growth
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support
• Celebrations for company events and awareness days

Location and Requirements

Location: CAN, ON, Work-at-Home

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Equal Opportunity Employer Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person\'s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. This position may be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, SK.

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