Technical Service Rep — Flexible Hours

eBrandon; Brandon; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading communications provider in Canada is seeking a Technical Service Representative to assist customers with issues related to phone, internet, and cable television services. The ideal candidate will have at least one year of post-secondary education in a related field and experience in customer service and troubleshooting. This role requires proficiency in Microsoft Office 365 and the ability to work flexible hours. Competitive compensation and comprehensive benefits are offered.

Benefits

Competitive compensation package

Comprehensive group benefits plan

Learning and Development initiatives

Qualifications

• Minimum one-year experience in problem solving and troubleshooting.
• Experience in customer service both over the phone and face-to-face.
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel, SharePoint, OneDrive).

Responsibilities

• Assist customers in resolving phone, internet, and cable television related issues.
• Respond to customer inquiries from multiple sources such as chat and social media.
• Create and update documentation for every customer interaction.
• Maintain knowledge of services and hardware to efficiently resolve issues.

Skills

Problem solving

Customer service

Troubleshooting

Proficiency with Microsoft Office 365

Knowledge of TCP/IP Networking

Education

Minimum one-year post-secondary education in electronic technology

Job description

A leading communications provider in Canada is seeking a Technical Service Representative to assist customers with issues related to phone, internet, and cable television services. The ideal candidate will have at least one year of post-secondary education in a related field and experience in customer service and troubleshooting. This role requires proficiency in Microsoft Office 365 and the ability to work flexible hours. Competitive compensation and comprehensive benefits are offered.