Technical Service Field Representative - British Columbia

Stryker Group; Burnaby; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading medical technology company is seeking a Field Service Representative to ensure life-saving equipment is functional and ready for use. The role involves delivering services, repairs, and maintenance for medical equipment, as well as educating customers on their operation. Candidates need a post-secondary diploma, technical experience, and must reside within 50 km of a metropolitan city in British Columbia. Extensive travel is required.

Qualifications

• Minimum 2 years of related technical experience in a field service role.
• Eligibility to work in healthcare environments and travel to the USA.
• Valid driver’s license with outstanding driving record.

Responsibilities

• Deliver timely and effective service and repairs for Stryker equipment.
• Perform installations, upgrades, and preventative maintenance.
• Educate customers on equipment operation and maintenance.

Skills

Technical experience

Problem-solving

Customer service

Ability to read technical drawings

Education

Post-secondary diploma

University degree

Job description

Join a team that’s transforming healthcare by ensuring life-saving equipment is always ready when it matters most. As a Field Service Representative, you’ll be the face of Stryker’s commitment to excellence, solving complex technical challenges and delivering exceptional service that directly impacts patient outcomes.

What You Will Do

• Deliver timely and effective service, repairs, and maintenance for Stryker equipment across customer sites
• Perform installations, upgrades, field actions, preventative maintenance, and warranty services to ensure optimal equipment performance
• Support post-sale training by educating customers on equipment operation and maintenance
• Identify and communicate opportunities to expand service offerings and support sales growth
• Maintain accurate inventory of equipment, tools, and service parts; conduct regular cycle counts and ensure tool calibration
• Complete all administrative tasks including service documentation, repair orders, and part requisitions with precision and timeliness
• Adhere to account protocols and troubleshoot equipment issues to minimize downtime
• Travel extensively within British Columbia, including up to 30% out-of-province travel

What You Will Need

Required Qualifications

• Post-secondary diploma required
• Minimum 2 years of related technical experience in a field service role
• Technical training in mechanical, electronics, or electrical disciplines
• Ability to read and interpret technical drawings
• Eligibility to work in healthcare environments and travel to the USA
• Valid driver’s license with outstanding driving record
• Must reside within 50 km of a metropolitan city in British Columbia

Preferred Qualifications

• University degree
• Experience in medical imaging or networking
• Bilingual in French and English
• Ability to work flexible hours

Additional Information

• Work Arrangement:Field-based role with extensive travel across British Columbia
• Travel Requirements:Up to 30% out-of-province travel
• Driver’s License:Required
• Relocation Support:Not provided
• Residency Requirement:Must reside within 50 km of a metropolitan city in British Columbia; relocation must be pre-approved