Technical Sales Associate

AMBICO LTD; Ottawa; On-site; CAD 51,000 - 60,000; Full time

Job summary

Join a dynamic and innovative door manufacturing company as a Technical Sales Associate. This role offers an exciting opportunity to engage with customers, prepare quotations, and provide technical support on hardware solutions. You'll be part of a team that values excellence, tradition, and family, contributing to the legacy of a world-class manufacturer. With a commitment to quality and innovation, this position not only offers competitive compensation but also comprehensive benefits and opportunities for professional growth. If you're passionate about customer service and technical sales, this is the perfect opportunity to advance your career in a supportive environment.

Benefits

Competitive Salary

Comprehensive Health Coverage

Paid Time Off

Professional Development Opportunities

Supportive Work Environment

Qualifications

• 3+ years of experience in technical sales, preferably in Doors & Hardware.
• Ability to read blueprints and specifications.

Responsibilities

• Prepare quotations and coordinate materials for timely project execution.
• Provide ongoing technical support and resolve customer issues.

Skills

Customer Service

Negotiation Skills

Technical Support

Bilingual (English and French)

Education

High School Diploma

Door Hardware Technician Certification

Tools

MS Word

MS Outlook

MS Excel

SAGE 300

Job description

Join Our Team at AMBICO – A World-Class Manufacturer of Doors, Frames, and Windows!

Are you ready to open the door to an exciting career in manufacturing? Our dynamic and innovative door manufacturing company is looking for passionate individuals to join our team!

AMBICO is a family-owned business with a proud legacy of excellence dating back to 1955. As a world-class manufacturer of high-performance and decorative doors, frames, and windows, our mission is to deliver innovative solutions that meet the evolving needs of our clients while maintaining a commitment to quality, precision, and design.

At AMBICO, we believe in opening doors to opportunity not just for our customers but also for our team members. With decades of expertise and a dedicated in-house engineering team, we partner with communities, clients, and collaborators worldwide to create products that make a lasting impact. Together, we are shaping the future of door hardware manufacturing with innovation, integrity, and craftsmanship.

SCOPE OF POSITION:

The Technical Sales Associate is a member of our Local Sales & Services team that provides an in-person and telephone service to customers, responding to enquiries, processing sales, and generating quotations to meet customer-specific needs. As a team member, the individual will participate in sales planning and other departmental activities to enable the achievement of departmental targets.

KEY RESPONSIBILITIES:

• Preparing quotations and following up with customers to confirm sales.
• Preparing sales orders and coordinating materials requirements to facilitate timely project execution.
• Liaising with customers to facilitate Change Orders, resolve problems, and provide ongoing support where required to avoid project delays.
• Updating and maintaining customer records.
• Providing technical support on hardware and related services and assisting with defining hardware specifications.
• Identifying opportunities for add-ons, and up-selling/cross-selling our full range of products and services to customers.

REQUIRED KNOWLEDGE, EXPERIENCE AND SKILLS:

• High school diploma.
• Door Hardware Technician (DHT) or comparable certification.
• At least 3 years of experience in a technical sales or related position, preferably in the Doors & Hardware industry.
• Excellent knowledge of hardware, wood doors, hollow metal frames & doors.
• The ability to read blueprints and specifications.
• Bilingualism (English and French) is preferred.

COMPETENCIES:

• Excellent customer service and communication skills.
• Strong negotiating skills with an appreciation of cost and budget control.
• Mastery of MS Word, Outlook, Excel, and SAGE 300 or other order entry systems.
• Excellent customer relationship management and teamwork skills to bring all projects to a successful close.
• Strong planning and organizing skills, with a keen eye for detail.

WORK CONDITIONS:

This position requires:

• Extensive computer use and may involve extended periods of sitting.
• Significant relationship management with internal and external stakeholders.

Why Join AMBICO?

AMBICO offers more than just a job; we provide a fulfilling career with the following benefits:

• Competitive Salary (CAD$ 51,750.19 – CAD$ 60,000) and Performance-Based Incentives: Your hard work and contributions are rewarded.
• Comprehensive Health, Dental, and Vision Coverage: Ensuring you and your family are supported.
• Paid Time Off and a Supportive Work Environment: Work-life balance and a team that values your well-being.
• Opportunities for Professional Development and Training: Grow your skills and advance your career with us.
• Work with a Team that Values Family, Tradition, and Excellence: Be part of a legacy built on trust and innovation.

AMBICO is committed to diversity and equity in our workplace. We welcome applications from individuals of all backgrounds, including but not limited to Women, Aboriginal persons, Persons with disabilities, Ethnic minorities, Persons of minority sexual orientation or gender identity, Visible minorities, and others who may contribute to the diversification of our workforce and share our values.

If you are invited to continue the selection process, please notify us at [e-mail] as soon as possible if you require any adaptive measures to support your participation. We provide accommodation to ensure a fair and inclusive recruitment process for all candidates.

Apply Today!

Take the first step in joining a global leader in manufacturing doors, frames, and windows by sending your resume to [e-mail], mentioning Technical Sales Associate in the subject line, by April 22, 2025. Together, let’s open the door to a world of possibilities!

We thank all applicants for their interest in AMBICO. However, only those selected for an interview will be contacted. For additional career opportunities within AMBICO, please visit https://www.ambico.com/careers/

START DATE: 04/07/2025