Technical Lead, Service Desk & Access Management

Cognizant; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading IT services company is hiring a Technical Lead in Toronto. You will oversee Service Desk operations, driving efficiency and user satisfaction while ensuring compliance and security. Strong expertise in Service Desk and problem-solving skills are essential. This remote role offers flexibility, aiming to support a healthy work-life balance. Total compensation ranges from $60,000 to $74,500. A chance to make an impact and grow in a dynamic environment awaits you!

Benefits

Flexible working arrangements

Wellbeing programs

Qualifications

• Strong expertise in Service Desk operations and user access management.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Experience in coordinating with vendors for service integration.

Responsibilities

• Lead the Service Desk team to ensure timely resolution of technical issues.
• Oversee user access management processes for security and compliance.
• Monitor performance metrics to identify areas for improvement.
• Implement best practices to optimize service desk operations.
• Drive initiatives to enhance user satisfaction and service desk efficiency.

Skills

Service Desk operations

User access management

Problem-solving skills

Vendor coordination

Job description

A leading IT services company is hiring a Technical Lead in Toronto. You will oversee Service Desk operations, driving efficiency and user satisfaction while ensuring compliance and security. Strong expertise in Service Desk and problem-solving skills are essential. This remote role offers flexibility, aiming to support a healthy work-life balance. Total compensation ranges from $60,000 to $74,500. A chance to make an impact and grow in a dynamic environment awaits you!