Technical Helpdesk & Digital Support Specialist I

Xerox; Remote; CAD 71,000 - 85,000; Full time

Job summary

A leading technology company in Regina is seeking a Technical Support Specialist to provide first-level technical support for IT systems and end-users. The role involves troubleshooting hardware and software issues, monitoring operations, and maintaining production reports. Ideal candidates will have extensive experience in technical support, proficiency in Windows OS, and relevant technical certifications. The position offers competitive salary and comprehensive benefits in a supportive work environment.

Benefits

Comprehensive benefits package including medical and dental

Opportunities for career advancement

Supportive work environment

Qualifications

• Extensive work experience in a technical support role.
• Proficiency in Windows operating systems and Microsoft Office products.
• Certifications in relevant technical fields.

Responsibilities

• Provide first-level technical support for IT systems and end users.
• Monitor and coordinate the operation of computer equipment.
• Analyze and troubleshoot hardware and software malfunctions.

Skills

Technical support experience

Proficiency in Windows OS

Troubleshooting hardware

Troubleshooting software

Analytical skills

Education

Certification in relevant technical fields

Job description

A leading technology company in Regina is seeking a Technical Support Specialist to provide first-level technical support for IT systems and end-users. The role involves troubleshooting hardware and software issues, monitoring operations, and maintaining production reports. Ideal candidates will have extensive experience in technical support, proficiency in Windows OS, and relevant technical certifications. The position offers competitive salary and comprehensive benefits in a supportive work environment.