Technical Account Manager-Release Management

Electronic Arts; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading game development company in Vancouver is seeking a Technical Account Manager to oversee platform configurations and relationship management across multiple partners. You'll manage and guide teams in the submission process, ensuring timely execution of projects globally. Candidates should have strong skills in relationship building, project management, and a background in the gaming industry. This role offers a hybrid work model and extensive benefits including vacation and health coverage.

Benefits

Paid top-up to EI/QPIP benefits

Health/dental/vision coverage

Life and disability insurance

Retirement plan

Flexible working hours

Qualifications

• 2+ years of experience in product submissions/platform setups.
• Experience in program management within the gaming or tech industry.
• Expertise in navigating First Party platform requirements.

Responsibilities

• Manage relationships with multiple partners and teams.
• Create and communicate product setup and configuration plans.
• Program manage submission processes for franchises.

Skills

Relationship management

Platform knowledge

Project management

Collaboration tools proficiency

Education

Bachelor's degree or higher

Tools

Confluence

Microsoft Partner Center

Sony's Content Pipeline

Job description

Role ID

211740

Worker Type

Regular Employee

Studio/Department

Commercial

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Technical Account Manager (TAM) is a crucial member of the Global Operations (GO) department, responsible for delivering EA franchises to market across all platforms and channels. Reporting to the GO Director, you will manage multiple relationships including with Studio, Global Commercial Management, Marketing, and corporate teams to align the Configuration Plan with franchise and channel strategies.

Important responsibilities include overseeing content delivery to channel partners Sony, Microsoft, Nintendo, Steam, Epic and digital resellers. TAMs guide Studios on platform capabilities, creating Configuration Plans to meet GO schedules, and resolving issues with the GO Release Management (RM) team.

Your work also involves educating teams on external platform tools and systems for successful submissions. TAMs ensure accurate content setup and provide platform expertise, promoting alignment across processes, products, and partners.

By developing training processes for Technical Account and Release Management teams, the TAM builds expertise in platform partner processes and issue management. This ensures execution across all platforms.

As part of a high-performing team, the TAM provides support across US, European, and Asia time zones, being the business's contact to ensure global project coverage.

Tasks and Responsibilities

Platform Configuration and Strategic Alignment

• Create and communicate the product set up and configuration plans for First Party & Platform Partner offers – full game, DLC, Beta, Virtual Currency, Subscriptions Handover to GO Release Management for execution.
• Support Studios in understanding submission processes and align testing plans with QA teams (QV, QSP, EACC). Advise Studio, QA and business teams on the platform and publishing requirements.
• Partner with GO Portfolio Directors and Planning & Readiness teams on platform configuration support for each Studio/Franchise plan.
• Ensure tools and documents reflect accurate content IDs and platform information. Participate in planning meetings and read-outs to determine feasible configurations.
• Help onboard new platforms, aligning capabilities with market plans.

Program Management and Delivery

• Program manage submission processes for franchises, being an escalation point. Help resolve issues.
• Collaborate with GO Portfolio Franchise Directors to address processes, and long-term scenarios affecting the product set up, content publishing and submission process.
• Understand global schedule dependencies and engage with teams to support submission schedules.
• Work with GO Release Management to ensure effective operations and address escalations.

Relationship Management and Skills Development

• Manage relationships with multiple partners: First Party platform partners, EA’s Platform teams (EADP, EAX), Studio Dev, Commercial Publishing, QA teams, BizOps, Store Ops and Configuration teams, ensuring strategic agreement.
• Maintain productive relations with First Party partners to facilitate mutual needs.
• Develop training processes for teams to build expertise in platform processes and issue management.

Special Considerations

The GO team experiences peak activity periods, requiring flexibility in working hours, including weekends. Extended annual leave is limited during these times.

Experience Required

You excel in relationship management and platform knowledge. You collaborate with partners, demonstrating account and project management abilities. Understanding business strategy and technology is crucial. You will be asked to influence and align partners to provide an effective approach.

• Experience in program management within the gaming or tech industry.
• 2+ years of experience in product submissions / platform setups, with knowledge of at least one of the following First Party tools: Sony’s Content Pipeline, Microsoft Partner Center, Nintendo Developer Portal, SteamWorks, Epic Game Store Self Publishing Tool.
• Expertise in navigating First Party platform requirements and tools and troubleshooting live issues.
• Proficiency in collaboration and documentation tools like Confluence.
• Experience leading teams and aligning departments to a strategy.
• Manage product schedules and dependencies across global based teams.
• Bachelor's degree or higher preferred

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.