Technical Account Manager, Enterprise Data Solutions

Plotly; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading data analytics company in Canada seeks a Technical Account Manager to work closely with enterprise customers, guiding them in maximizing the utilization of Plotly products. This role will focus on building strong relationships, advising on best practices, and driving customer retention through effective communication and understanding of client needs. Candidates should bring a background in technical customer-facing roles, along with strong communication skills and a passion for data analytics. Join a collaborative team that values diverse perspectives and innovation.

Benefits

Generous PTO

Parental leave top-up program

Stock options for full-time employees

Qualifications

• Prior experience in a technical customer facing role like Sales Engineering or Support.
• Ability to manage competing priorities across multiple customers.
• Executive presence in communicating with technical and business stakeholders.

Responsibilities

• Work closely with customers to understand their business needs.
• Advise customers on best practices and product capabilities.
• Drive customer retention and expansion by demonstrating value.

Skills

Technical customer facing experience

Strong written and verbal communication skills

Understanding of data science and analytics

Job description

A leading data analytics company in Canada seeks a Technical Account Manager to work closely with enterprise customers, guiding them in maximizing the utilization of Plotly products. This role will focus on building strong relationships, advising on best practices, and driving customer retention through effective communication and understanding of client needs. Candidates should bring a background in technical customer-facing roles, along with strong communication skills and a passion for data analytics. Join a collaborative team that values diverse perspectives and innovation.