Team Leader

Mountain Warehouse; San Juan de Terranova; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading outdoor retailer is seeking a Team Lead for their store in Canada, Terranova y Labrador. The role involves supporting the management team, leading and motivating staff, and ensuring high customer service standards. Prior supervisory experience is essential, along with strong organisational skills and a passion for customer engagement. The company offers a range of employee benefits, including discounts and bonuses.

Benefits

50% Employee Discount

Monthly Bonus Program

Twice-yearly uniform allowance

Employee Referral Incentive

Online learning portal

Qualifications

• Previous supervisory experience is required.
• Ability to motivate a team is essential.
• Good organisational skills are needed.
• Interest in visual merchandising is desirable.

Responsibilities

• Support management with store operations.
• Lead and motivate the team.
• Deliver excellent customer service.
• Encourage team performance and hit KPIs.
• Ensure adherence to company standards.
• Engage in visual merchandising.

Skills

Team motivation

Customer service

Organisational skills

Passion for selling

Visual merchandising interest

Hands-on attitude

Job description

Description

• 50% employee discount
• monthly bonus program
• employee referral incentive
• leading outdoor retailer

About the role

Our Team Leads support the management team with the everyday running of a busy store and team. You will be supporting with;

• Leading and motivating your team
• Delivering great Customer Service
• Encouraging the team to hit their KPIs
• Ensuring great company standards
• Visual merchandising
• Being a Brand Ambassador!

About you

We are looking for someone with…

• Previous supervisory experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential!
• Passion, enthusiasm, and a hands-on attitude
• Morning, afternoon, evening and weekend availability

Who are we?

At + stores globally and over employees we are a leading outdoor retailer, with an always-evolving attitude. We launched in Canada in , and now have just under 50 stores. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at We’re working hard on sustainability, introducing more and more organic and recycled products- One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.

• International- we have stores in Europe across Poland, Germany and Austria, across the pond in Canada and the USA, and our latest adventure is in New Zealand!
• Neon Sheep. Did you know we had a sister brand? We opened in and now have over 20 bleating marvellous stores.

Why join us?

We love seeing people grow; so many of our Supervisors have developed into Assistant Managers. We are passionate about developing our store teams, recently launching a learning platform with some great tools!

Benefits

• 50% Employee Discount
• Monthly Bonus Program
• Twice-yearly uniform allowance
• Employee Referral Incentive
• Development and progression within a fast-paced and stable environment
• Online learning portal, accessible to all team members