Team Lead - Supervision/Quality Assurance

BGIS; Toronto; On-site; CAD 42,000 - 50,000; Full time

Job summary

A leading cleaning services provider in Toronto is seeking a Team Lead for Supervision/Quality Assurance. The role involves supervising cleaning staff, ensuring high service quality, and maintaining operational continuity. The ideal candidate will have over 2 years of experience in a cleaning or service-related field, possess excellent communication skills, and be detail-oriented. This is a full-time position offering a competitive salary range based on experience and competencies.

Qualifications

• 2+ years of experience in a Cleaning/Service-related field.
• Valid driver's license and own vehicle required.
• Fluency in both written and oral English is essential.

Responsibilities

• Ensure high service levels through supervision and coordination of workers.
• Track inventory and equipment for operational continuity.
• Inspect facilities for safety and cleanliness standards.

Skills

Communication skills

Interpersonal skills

Time management

Problem-solving

Attention to detail

Fluency in English

Bilingual skills

Tools

Microsoft Office Software

Job description

Team Lead - Supervision/Quality Assurance, Cleaning

Toronto, ON, Canada

Job Description

Who We Are

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.

Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.

Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

SUMMARY

Under the general supervision of the Regional Manager - Operations, the Team Lead - Supervison/Quality, Cleaning performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on customer satisfaction and quality service delivery.

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Operations team the Regional Cleaning Supervisor must be able to:

• Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers
• Maintain operational continuity at job sites by finding and replacing staff as needed
• Attend to any emergencies
• Respond quickly and efficiently to all operational requests
• Track inventory and equipment
• Inspect facilities to ensure safety and cleanliness standards
• Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS policies and procedures along with health and safety requirements
• Ensure that all members are compliant with the company quality, security and safety mandates
• Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met
• Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
• Maintain work schedules according to client needs
• Demonstrate the values of the company and lead by example at all times
• Monitor staff absence and turnover ensuring flexible cover arrangements within short notice
• Communicate with operations managers
• Protect company’s and clients’ assets from misuse and damage
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

KNOWLEDGE & SKILLS

• Valid driver's license and own vehicle
• 2+ years of experience in a Cleaning/ Service-related field
• Fluency in both written and oral English a must. Bilingual skills are a bonus.
• Excellent communication and strong interpersonal skills
• Intermediate computer skills and knowledge of Microsoft Office Software
• Excellent time management and problem-solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Ability to work independently and as a team
• Effective attention to detail and a high degree of accuracy

This is a regular, full-time position with a salary range of $42,270 - $49,729 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS Sustainable Cleaning Solutions is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.