Team Lead, Salesforce

BRP; Dorval; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian recreational vehicle manufacturer is looking for a Salesforce Functional Analyst to lead a team and ensure Salesforce solutions align with business goals. This hybrid role involves hands-on functional analysis, stakeholder communication, and mentoring team members. Candidates should have extensive experience with Salesforce and strong leadership skills. The position includes benefits like an annual bonus and flexible work schedule.

Benefits

Annual bonus based on company performance

Generous paid time away

Pension plan

Healthcare fully paid by the company

Flexible work schedule

Discount on products

Qualifications

• 5+ years’ experience as a Salesforce Functional Analyst, Consultant, or Business Analyst.
• At least 1–2 years in a team lead, coordinator, or mentoring role.
• Strong understanding of Salesforce products.

Responsibilities

• Gather and document business requirements from stakeholders.
• Lead a team of Salesforce functional analysts.
• Support UAT and lead the defect resolution process.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agile/Scrum methods

Bilingual (English/French)

Critical thinking

Education

Salesforce Administrator Certification

Business Analyst Certification

Job description

We are looking for a Salesforce Functional Analyst with proven experience in leading small to medium-sized teams. This hybrid role combines hands-on functional analysis — gathering requirements, designing solutions, and managing configurations — with leadership responsibilities to guide and mentor a team of Salesforce professionals.

You will work closely with business stakeholders, product owners, developers, and administrators to ensure our Salesforce solutions align with business objectives while maintaining best practices and platform scalability.

YOU'LL HAVE THE OPPORTUNITY TO:

• Gather, document, and validate business requirements from stakeholders.
• Translate business needs into clear functional specifications, process flows, and user stories.
• Analyze current Salesforce environment, identify gaps, and propose solutions aligned with platform capabilities.
• Work with technical teams to design scalable, maintainable, and user-friendly solutions.
• Configure Salesforce declarative features (objects, fields, workflows, flows, validation rules, page layouts, etc.).
• Support UAT (User Acceptance Testing) and lead the defect resolution process.

Team Leadership

• Lead and coordinate the work of a team of Salesforce functional analysts and/or admins.
• Assign tasks, review deliverables, and ensure timelines and quality standards are met.
• Provide mentoring, training, and guidance to team members.
• Act as the point of escalation for complex functional issues.
• Collaborate with project managers to align resources with priorities.

Stakeholder Management

• Act as the primary functional point of contact for Salesforce projects.
• Facilitate workshops, sprint reviews, and requirement-gathering sessions.
• Communicate clearly with both technical and non-technical audiences.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• 5+ years’ experience as a Salesforce Functional Analyst, Consultant, or Business Analyst.
• At least 1–2 years in a team lead, coordinator, or mentoring role.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other major Salesforce products.
• Experience creating detailed process documentation, user stories, and acceptance criteria.
• Familiarity with Agile/Scrum delivery methods.
• Excellent communication, organization, and leadership skills.
• Salesforce Administrator and/or Business Analyst Certification.
• Experience with integration projects and external systems.
• Exposure to Salesforce Experience Cloud, Marketing Cloud, or CPQ.
• Bilingual (English/French) if working in a bilingual environment.

Soft Skills

• Ability to balance hands-on tasks with leadership responsibilities.
• Proactive problem-solving and critical thinking.
• Strong stakeholder engagement and expectation management.
• Ability to mentor junior team members and foster collaboration.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

#LI-EF1

#LI-Hybrid