Team Lead, Sales

BIJOUX BIRKS; Mount Royal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury jewelry retailer in Mount Royal is seeking a Team Lead to oversee store operations and staff, ensuring exceptional customer service. The ideal candidate has proven leadership experience in luxury retail, strong communication skills, and is bilingual in English and French. This position offers competitive earnings, including commissions, and various employee benefits, emphasizing professional growth and client relationship building.

Benefits

Competitive earnings, including commissions

Social benefits

Wellness program

Award and recognition programs

Innovative training programs

Employee discounts

Qualifications

• Proven experience in a leadership role within luxury retail.
• Strong interpersonal and communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead and motivate a team of sales associates to achieve targets.
• Train and develop team members with ongoing coaching.
• Monitor sales performance and implement improvement strategies.

Skills

Leadership

Communication skills

Team motivation

Problem-solving

Knowledge of luxury products

Bilingual (English & French)

Job description

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

Overview

The Team Lead at our TimeVallée store in Royalmount will be responsible for overseeing staff and ensuring the highest level of customer service. This role requires a strong leader with excellent communication skills and a passion for luxury retail.

Key Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.
• Train and develop team members, providing ongoing coaching and feedback.
• Ensure compliance with company policies and procedures.
• Handle customer inquiries and resolve issues promptly and professionally.
• Monitor and analyze sales performance, implementing strategies to improve results.
• Collaborate with management toset the wheels in motion to achieve the sales plan each month.
• Take charge of store operations in the absence of management
• Handle performance evaluations if needed.
• Develop meaningful relationships with each client.
• Business development, customer relations and promotion of the store within the community.
• Achieve or exceed sales targets continuously.
• Foster an environment that puts the client at the forefront.

Qualifications

• Proven experience in a leadership role within luxury retail.
• Strong interpersonal and communication skills.
• Ability to motivate and inspire a team.
• Excellent problem-solving and decision-making abilities.
• Knowledge of luxury products and brands.
• Strong team player
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong Knowledge of English & French
• Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

Benefits

• Competitive earnings, including commissions and bonuses
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?