Team Lead, Commercial Claims (Remote First)

Zensurance; Toronto; Remote; CAD 75,000 - 95,000; Full time

Job summary

A leading InsurTech company based in Toronto is seeking a Team Lead of Claims. In this role, you will manage claims brokers, provide expert client support, and advocate for clients during claims processes. The ideal candidate will have extensive experience in commercial insurance and claims, along with proven leadership abilities. This position offers a flexible work environment and numerous growth opportunities.

Benefits

Remote-first setup

Home office allowance

Flexible health and dental plans

Education assistance reimbursement

Qualifications

• Valid provincial broker's license is preferred.
• 5+ years of commercial lines insurance experience.
• Ability to provide empathy and sensitivity during difficult conversations.

Responsibilities

• Support and advise clients when they report a claim.
• Manage and maintain open claims.
• Advocate for the client during the claims process.

Skills

Empathy

Communication

Attention to detail

Education

Provincial broker’s license

5+ years of commercial lines insurance experience

5+ years of claims experience

1+ years of people leadership experience

Tools

CRM

CAIB or CIP designations

Job description

About Us

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

DEL01 Deloitte’s Technology Fast 50 (2023, 2024)

DEL02 Deloitte’s Technology Fast 500 (2024)

DEL03 Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

At Zensurance we pride ourselves on first class customer support. At no time is this more important than working with our clients in their time of a claim. Our claims team is continuing to grow, and we are looking for a "player coach" to continuously improve claims services to our clients.

Reporting to the Practice Leader of claims and compliance, the Team Lead of Claims will be responsible for managing a team of claims brokers and improving our systems and processes. In this role, you will also work with our clients and deliver advice, follow ups and guidance with claims.

Responsibilities

• Claims Support
• Support and advise clients when they report a claim.
• Provide empathy and insurance expertise when working with clients who have suffered a loss.
• Manage and maintain open claims.
• Serve as a liaison with third-party vendors and follow up on any non-resolved abeyances.
• Assist with the administration and maintenance of the claims document management system.
• Support creation, revision, and review of controlled documents such as process flows, job aids, guides and lesson plans related to the claims process.
• Advocate for the client during the claims process, escalating when necessary.
• A proactive approach to problems and issues, working ahead of potential challenges.
• Assist the customer experience team in their activities.
• Other duties as assigned.
• Leadership
• Must continue to learn and inspire others to continue to learn as well.
• Build up others and inspire their colleagues to do things that are more challenging than what they might think they are capable of.
• Will be accountable for managing and driving performance to exceed company targets, by conducting team meetings and impactful performance plans to elevate results.
• Must perform one-on-one meetings with each of their direct reports and work to discover action items to help them improve.
• Actively shadow team members and coach them to lift their performance to achieve desired levels.
• Assist in the onboarding and training of new talent and set them up for success.
• Other duties as assigned.

Qualifications

• Valid provincial broker’s license is preferred.
• 5+ years of commercial lines insurance experience.
• 5+ years of claims experience as a broker or adjuster.
• 1+ years of people leadership experience.
• Ability to provide empathy and sensitivity during difficult conversations.
• Able to communicate with clients in a clear manner.
• Attention to detail and demonstrated flexibility in managing multiple clients at a time.
• CRM, CAIB or CIP designations an asset.

Join Our Sales Team - Empowering Businesses, Building Careers

At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:

• We Fuel Your Growth
• We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.
• A Culture of Support & Innovation
• You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.
• Delivering Value to Canadian Businesses
• You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.
• Leaders Who Support Your Success
• Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.
• Clear Career Growth
• Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.

Benefits & Perks at Zensurance

At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!

• Work Your Way
• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
• Your Health, Your Way
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
• Investing in Your Growth
• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career
• Staying Connected
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture

We’re building something special. Come be a part of it!

Who We Are

Business is hard work, but insurance doesn’t have to be!

We empower business owners with simple, tech-driven insurance solutions through our online platform.

Our success is fueled by our team-oriented culture and four core values:

DELIVER – We set ambitious goals and achieve them.

INCLUDE – We foster an open and safe space for all.

INTEGRITY – We do what’s right.

INVENT – We create straightforward, innovative solutions.

AI Tools and Your Interview

We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion

Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.

Thank You!

We review every application with care to find the best fit for our team.

While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!