Team Lead Canada

AXA Group; Toronto; On-site; CAD 79,000 - 114,000; Full time

Job summary

A global insurance leader in Toronto is seeking a high-energy Team Lead - Underwriting Operations to guide a team of Underwriting Assistants. In this key role, the Team Lead will manage workflows, ensure service delivery, and foster a collaborative environment. The ideal candidate will have a solid background in advanced insurance knowledge, experience in P&C insurance, and a proactive approach to staff mentoring and operational efficiency. This position offers competitive compensation and benefits, along with a commitment to professional development.

Benefits

Flexible working arrangements

Health and wellness programs

Competitive retirement savings plan

Qualifications

• University degree or equivalent experience with advanced insurance knowledge preferred.
• Proactive, independent worker with robust time management and analytical skills.
• Experience in P&C insurance business is required.

Responsibilities

• Manage a team of Underwriting assistants and coach staff.
• Establish stakeholder relationships for positive collaboration.
• Oversee development and training of employees.

Skills

Advanced insurance knowledge

MS Office proficiency

Time management skills

Problem-solving skills

Team collaboration

Education

University degree or equivalent

Tools

AI tools

Job description

Team Lead - Underwriting Operations

Toronto, ON

We are seeking a high-energy, experienced Insurance Operations Team Lead to lead a group of Underwriting Assistants toward excellence. In this role, the team lead will manage workflows, mentor staff, and drive operational efficiency. The Team Lead ensures the team achieves service delivery, timeliness, productivity, and quality goals, identifies regulatory compliance issues, coaches staff, promotes teamwork, and collaborates with underwriters that the unit supports.

What you’ll be doing

• Manage a team of Underwriting assistants, perform performance evaluations, recommend salary adjustments, and coach and mentor staff.
• Establish stakeholder relationships and set the tone for positive collaboration.
• Oversee development, training and cross‑training of employees.
• Provide direction to staff in day‑to‑day operations and maintain accountability.
• Onboard Operations staff.
• Ensure compliance with predetermined workflows and procedures.
• Ensure work is completed in accordance with service standards.
• Track and report weekly/monthly production.
• Keep Department Management informed of status and progress of the business units.
• Coordinate schedule for sick and vacation time for the department; effectively manage backup staff as needed.
• Schedule and obtain approval for overtime.
• Plan and organize to establish courses of action for self and others to ensure efficient work completion.
• Ensure compliance of the unit with Internal Audit, Peer Reviews and audits.
• Assist with developing appropriate responses and action plans in response to internal and external audit findings.
• Translate Quality, Timeliness, Productivity and Service Delivery requirements into individual, team and unit performance goals, recommend how and when performance measurements will be done and how to collect performance data.
• May be asked to support IT development efforts.
• Maintain open communication with unit managers, and underwriters that the unit supports to foster partnership and teamwork.
• Collaborate with operations leadership team.

What you will bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities

• University degree or equivalent experience with advanced insurance knowledge preferred.
• Experience in P&C insurance business.
• Advanced knowledge in insurance jargon.
• Skilled with MS Office desktop software and use of AI.
• Knowledge of regulatory requirements such as Bill 96 and Limitation of Liability, among others.
• Proactive, independent worker with robust time management, problem solving and analytical skills.
• Positive can‑do attitude is a must and be able to handle multiple priorities and work with limited direct supervision.
• Knowledge of multinational solutions.
• Team player.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For large commercial and mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology and the best talent in an agile and inclusive workspace, we empower our clients to achieve top client service across all lines of business – property, casualty, professional, financial lines and specialty.

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family‑friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The Canada base salary range for this position is CAD 79,800 to 113,600. Actual pay will be determined based on the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and position themselves for the next step of their careers.