Systems Training Specialist - Canada

Vensure Employer Services; Westmount; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading employer solutions company in Montreal is seeking a Systems Training Specialist to train clients on payroll software. The role involves scheduling training sessions, addressing client concerns, and ensuring accurate data migration. Ideal candidates should have strong communication skills and at least 1-3 years of relevant experience. This position is office-based, emphasizing teamwork and deadlines.

Qualifications

• Minimum of 1 to 3 years of experience in a related field.
• Familiarity with providing web-based training and payroll knowledge.
• Must have excellent oral and written communication skills.

Responsibilities

• Schedule web-based training sessions with clients.
• Track and report client concerns with the conversion team.
• Perform detailed client training on payroll and HR functions.

Skills

Training experience

Excellent verbal and written communication skills

Prior experience with payroll software/applications

Payroll/HR experience

Education

1 to 3 years of experience in a related field

Familiarity with providing web-based training

Knowledge of general database design

Tools

Microsoft Office products

Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com

Position Summary
The Systems Training Specialist is responsible for the critical role of training conversion clients on the payroll software. Activities include scheduling training sessions, performing training sessions, and working with the conversion team to handle client needs relating to payroll processing. You will coordinate with the AVP of Conversions to ensure that we meet the client's deadlines. This position requires a detailed individual with strong communication skills.

Essential Duties and Responsibilities

• Scheduling web-based training sessions with clients
• Tracking and reporting client concerns with the conversion team
• Identify problems and make recommendations on how to overcome the issues.
• Ensure that client is confident that all data is migrated to the current platform accurately.
• Perform detailed client training on payroll and HR functions within the employee portal.
• Contacting clients via email and calls to ensure training is scheduled prior to final conversion date.
• Making system level changes to client profiles based on individual needs.
• Other duties as needed.

Knowledge, Skills, and Abilities

• Training experience
• Prior experience with payroll software/applications a plus
• Excellent verbal and written communication skills
• Payroll/HR experience helpful
• Must be able to perform in a team orientated, deadline driven environment

Education & Experience

• Minimum of 1 to 3 years of experience in a related field.
• Familiarity with providing web-based training, communications, and general payroll knowledge.
• Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products.
• Must have excellent oral and written communication skills as well as attention to detail