Systems Engineer I: ITOM & ITSM Automation

OpenTable; Remote; CAD 95,000 - 106,000; Full time

Job summary

A leading technology company in Toronto is seeking a Systems Engineer I to join their Corporate IT team. The role focuses on IT Operations Management and IT Service Management. The ideal candidate will build workflows, maintain lifecycle management automations, and partner with other teams to enhance operational efficiency. Responsibilities include administering tools like Google Workspace, Slack, and Zoom while ensuring adherence to standards. This position offers a competitive salary and generous benefits, including paid time off and parental leave.

Benefits

Work from anywhere for up to 20 days per year

Company-paid therapy sessions

Paid parental leave

Generous paid vacation

Private health and dental insurance

Life insurance

20 days of paid time off

Development Dollars for career growth

Qualifications

• Demonstrated experience with workflow building in service desk platforms.
• Hands-on Google Workspace Admin experience supporting a global user base.
• Practical familiarity with Slack and Zoom administration in an enterprise setting.

Responsibilities

• Build and maintain Freshservice ticket automations and support workflows.
• Administer and support Google Workspace to ensure reliable operations.
• Support and configure Slack and Zoom integrations with compliance.

Skills

Workflow building

Automation

Google Workspace Admin

Scripting skills

Customer focus

Tools

Okta

Freshservice

Google Cloud Platform

Slack

Zoom

Job description

A leading technology company in Toronto is seeking a Systems Engineer I to join their Corporate IT team. The role focuses on IT Operations Management and IT Service Management. The ideal candidate will build workflows, maintain lifecycle management automations, and partner with other teams to enhance operational efficiency. Responsibilities include administering tools like Google Workspace, Slack, and Zoom while ensuring adherence to standards. This position offers a competitive salary and generous benefits, including paid time off and parental leave.