Systems Analyst

McGill University; Eeyou Istchee James Bay; On-site; CAD 108,000; Full time

Job summary

A leading educational institution is seeking a Systems Analyst to enhance the management of research core facilities and administration systems. The ideal candidate will support the development, implementation, and maintenance of software, work with various stakeholders to optimize processes, and develop analytical reports. Applicants should possess a Bachelor's Degree and 3 years of relevant experience, with strong analytical and communication skills. This position offers a competitive benefits package and the possibility of remote work.

Benefits

Competitive benefits package

Defined contribution pension plan

Tuition waiver for employees and dependents

Up to two days of remote work per week

Nine paid 'Summer Fridays'

Qualifications

• 3 years of related experience in research or academic environments.
• Familiarity with McGill’s research administration workflows is an asset.
• Project management experience is a plus.

Responsibilities

• Support development and implementation of Core Facilities management software.
• Analyze and document technical and functional requirements from stakeholders.
• Develop reports and dashboards to track utilization and performance.

Skills

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's Degree

Tools

Idea Elan Infinity X

Agilent iLab

Stratocore PPMS

BookItLab

Job description

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Position Summary

McGill University is seeking a Systems Analyst to support the development, implementation, and maintenance of information systems that enhance the management and operation of the University’s Research Core Facilities and other research administration and data systems within the Office of the Vice-President, Research and Innovation (VPRI).

Research Core Facilities are shared research platforms that provide access to specialized equipment, expertise, training, services, technologies, and scientific and technical personnel. These facilities support researchers within and outside McGill, as well as industry partners, and are a critical component of McGill’s research infrastructure.

Reporting to the Director of Research Software and working closely with the Associate Director, Research Systems and Planning (Office of VPRI), the incumbent will play a pivotal role in liaising between Research Administration, Core Facility Managers, Finance, and IT teams to ensure that the core facilities management software (e.g., Idea Elan Infinity X) supports operational workflows, institutional goals and compliance standards. While the initial focus of the role will be on Core Facilities management systems, the position is expected to contribute more broadly to the analysis, configuration, integration, and support of other VPRI data and administrative systems as institutional needs evolve. This position involves business analysis, system configuration, data integration, user training, and vendor liaison to ensure the continuous improvement and sustainability of Core Facilities systems.

Primary Responsibilities

• Work closely with the VPRI Office team on the development and implementation of the Core Facilities management software to support institutional needs.
• Provide professional expertise on business process optimization and system integration initiatives.
• Gather, analyze and document technical and functional requirements from Core Facility Managers and administrative units.
• Define and document individual Core Facilities’ business processes, workflows, and data integrations to ensure interoperability with institutional systems.
• Configure, test, and validate system functionality to assess its performance and reliability.
• Develop dashboards, reports, and analytics to track Core Facility services utilization, billing, and performance metrics.
• Liaise with users, vendors, and IT teams to manage upgrades, troubleshoot issues, and ensure ongoing system performance.
• Deliver onboarding, training, and user documentation to promote system adoption and best practices.
• Research and implement new software modules and features such as Automated Usage Tracking, Publication Tracking, Mobile App functionality or reporting enhancements.
• Collaborate with Finance, HR, and IT to ensure accurate data exchange, security, and compliance with governance standards.
• Participate in meetings and working groups as needed.
• Monitor system usage, conduct user satisfaction surveys, and implement feedback-based enhancements.
• Prepare and maintain documentation on the system’s use, administration and maintenance.
• Perform other related projects and assignments in support of VPRI research systems as required.

Other Qualifying Skills and/or Abilities

• Experience working in research or academic environments.
• Strong analytical, organizational, and communication skills.
• Familiarity with McGill’s research administration workflows, financial systems is an asset.
• Familiarity with laboratory management software (e.g., Idea Elan Infinity X, Agilent iLab, Stratocore PPMS, BookItLab) is an asset.
• Project management experience is an asset.
• Demonstrated ability to work independently and in a team environment.

As one of Montreal's Top Employers, here is what we offer

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience

Bachelor's Degree 3 Years Related Experience /

Annual Salary

(MPEX Grade 05) $71,890.00 - $89,860.00 - $107,830.00

Job Profile

MPEX-IST2E - IT Business Application - Professional 2

Hours per Week

33.75 (Full time)

Supervisor

Director Research Software

Position End Date (If applicable)

2027-02-28

Deadline to Apply

2026-02-11

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].