Switchboard Operator (full-time)

Hilton Worldwide, Inc.; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading global hospitality company in Mississauga is seeking a full-time Switchboard Operator. You will handle guest and management messages, provide excellent customer service, and have knowledge of hotel facilities and local attractions. Successful candidates will have good communication skills and the ability to work effectively in a team. The role is ideal for those with a positive attitude and proficiency in IT. Join a dynamic team dedicated to exceptional guest experiences.

Qualifications

• Commitment to delivering high customer service.
• Experience in a customer-focused industry is advantageous.

Responsibilities

• Accept, deliver and respond to Guest and management messages.
• Handle emergency calls immediately and relay information.
• Demonstrate knowledge of hotel services and local attractions.

Skills

Positive attitude

Good communication skills

Ability to work independently

Team collaboration

IT proficiency

Job description

Switchboard Operator (full-time) (HOT0C4RG)

Job Description

Work Locations

Hilton Toronto Airport Hotel & Suites 5875 Airport Road Mississauga L4V 1N1

A Switchboard Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses when required
• Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Switchboard Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer‑focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

ACCESSIBILITY: Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1‑844‑217‑AODA.