Surveyors - Patient Partners

Accreditation Canada International; Canada; On-site; CAD 30,000 - 70,000; Part time

Job summary

Join a forward-thinking organization as a Patient Surveyor, where your lived experience will empower healthcare organizations to meet national and global standards. This role is pivotal in transforming care delivery and fostering continuous improvement in patient and community health. With a commitment to People Centred Care, you will collaborate with a multidisciplinary team, conduct surveys, and share your expertise to drive meaningful change. If you are passionate about improving healthcare quality and making a tangible difference, this opportunity is perfect for you. Embrace the chance to grow your knowledge and experience in a supportive and rewarding environment.

Benefits

Initial training

Ongoing professional development

Honorarium

Full travel reimbursement

Continuing education credits

Qualifications

• Experience as a Patient Partner in accredited organizations outside Ontario.
• Proficiency in English and strong analytical skills are essential.

Responsibilities

• Conduct on-site surveys to assess organizational programs and services.
• Guide organizations in adopting best practices for better outcomes.

Skills

Patient Partner/Advisor experience

Experience in Acute Care

Experience in Health Systems

Experience in Long Term Care

Analytical skills

Interpersonal skills

Proficiency in English

Technology proficiency

Job description

Become a Patient Surveyor: Join our Mission to Improve Global Health Care Quality

About Us

At Health Standards Organization (HSO) and our affiliates, Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH), we are united by a shared vision of safer care and a healthier world. For over 65 years, we’ve been setting the standard for health care quality through innovative programs and services that drive meaningful change across the global health ecosystem.

Why Join Us?

As a Patient Surveyor, you will play a pivotal role in empowering health care and social service organizations to achieve national and global standards through a People Centred Care approach. Your expertise will help transform care delivery, foster continuous improvement, and advance the health and safety of patients and communities.

Who We Are Looking For

Accreditation Canada is seeking those with lived experience as a patient or caregiver residing permanently in Canada and outside of Ontario to join our team of over 500 surveyors. This role is ideal for those with experience as a Patient Partner/advisor on service design or quality improvement initiatives. We invite applicants with experience in one or multiple of the following sectors: Acute Care, Health Systems, Long Term Care to apply.

Your Impact

As a patient surveyor, you will:

1. Collaborate with a multidisciplinary team to conduct on-site surveys.
2. Assess organizational programs and services against standards of excellence, identifying opportunities for improvement.
3. Share your expertise to guide organizations in adopting best practices and achieving better outcomes.

Key Details

Location: Canada

Time Commitment: Minimum of two surveys per year (approximately 10 days).

Support: Receive initial training, ongoing professional development, a modest honorarium, and full travel reimbursement as per expense policy. Earn continuing education credits from the First Nations Health Managers Association (FNHMA), Canadian College of Health Leaders (CCHL), Royal College of Physicians and Surgeons of Canada (RCPSC), and the College of Family Physicians of Canada (CFPC).

Required Qualifications

• Experience as a Patient Partner/ advisor in an organization accredited by Accreditation Canada and located within Canada and outside of Ontario.
• Experience in one or more of these areas: Acute Care, Health Systems, Long Term Care.
• Significant and recent experience accessing and using health and/or social services within Canada.
• Experience working with patients, clinicians, administrators, or governance teams on service design or quality improvement initiatives and a strong commitment to improving care quality.
• Proficiency in English (writing and communication) and technology.
• Strong analytical and interpersonal skills with a positive, adaptable attitude.
• Knowledge of Accreditation Canada programs and accreditation processes.

Preferred Qualifications

• Fluency in French
• Located in Alberta, British Columbia, Quebec, New Brunswick, Newfoundland and Labrador, Manitoba.
• Experience partnering with First Nations, Inuit, and/or Métis health and social services communities.
• Experience contributing to training/orientation of staff to increase awareness of PCC and Patient engagement.

You’ll stand out if you...

• Identify as Indigenous

Why This Role Matters

Surveyors are at the heart of our mission to create a culture of excellence in health care. This opportunity allows you to make a tangible difference in improving People Centred Care delivery while growing your knowledge and experience in a collaborative and rewarding environment.

How to Apply

If you’re ready to contribute to global health care quality, submit your résumé and highlight how you meet the qualifications by August 31, 2025.

If you have any questions, don’t hesitate to contact us at [e-mail].

Discover More

Learn about the journey of our surveyors and how you can join our mission: Surveyor Journey.

Listen to Accreditation Canada’s Patient Partners and Patient Surveyors through a panel recording of Let’s get Real: Patients must be Partners: Let’s get Real: Patients must be Partners.

We are an equal-opportunity employer and are committed to the principles of Employment Equity. We encourage applications from all qualified persons, including visible minorities, Indigenous persons, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Personal laptops are required. Please reach out to discuss further if this is a barrier to you applying for this role and we will seek to find a solution.