Support Service Manager Long Term Care

WestCana Services; Nanaimo; On-site; CAD 70,000 - 76,000; Full time

Job summary

A health services company in Nanaimo is seeking a Support Service Manager to oversee food services and housekeeping teams. The ideal candidate will have significant leadership experience and preferably a background in healthcare. Responsibilities include staff recruitment, scheduling, and ensuring adherence to health standards. Competitive salary with comprehensive benefits is offered.

Benefits

Competitive Salary

100% company paid Extended Health & Dental package

Vacation & sick entitlement

Qualifications

• Experience in kitchen operations.
• Background in healthcare is an asset.
• Ability to pass a Criminal Record Check.

Responsibilities

• Recruiting, training, and developing staff.
• Scheduling and monitoring work.
• Ensuring a healthy and safe work environment.

Skills

Leadership experience

Organizational skills

Communication skills

Education

CSNM designation or willingness to register

Valid Food Safe Level 1

WHMIS certification

Job description

Overview

Full-time Support Service Manager - Malaspina, Nanaimo

Support Service Manager – Full-Time - Nanaimo

Salary : $70,000 - $76,000 annually

Schedule : Monday to Friday, 9:00 AM – 5:00 PM (37.5 hrs / week)

Location : 100 Eleventh St, Nanaimo, BC V9R 6R6, Canada

WestCana is seeking a dynamic and hands-on Support Service Manager to lead the food services and housekeeping teams at our long-term care facility in Nanaimo.

Do you bring a strong background in kitchen operations with proven leadership skills? While healthcare experience is an asset, we welcome candidates from hotels, restaurants, or cruise lines who are ready to transition into a meaningful career supporting seniors.

Experience and Qualifications We’re Looking For

• CSNM designation (or willingness to register and complete the certification).
• Leadership experience in a long term care or assisted living facility.
• Knowledge of therapeutic diets and relevant health authority guidelines preferred.
• Strong organizational, communication, and team leadership skills.
• Valid Food Safe Level 1 and WHMIS certification.
• Ability to pass a Criminal Record Check through the Ministry of Justice.

What WestCana will offer you

• Competitive Salary with vacation & sick entitlement, as we believe in employees’ well being.
• 100% company paid Extended Health & Dental package that includes Chiropractor, Physiotherapy, Massage Therapy, Life Insurance, Employee Assistance Program and Out of Country Emergency Care.

Support Service Manager Responsibilities

• Supervisory duties include but are not limited to recruiting, training and developing staff;
• Scheduling, assigning and monitoring work;
• Evaluating Team Member performance;
• Ensuring a healthy and safe work environment including adherence to company policies;
• Resolving conflicts and taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources;
• Prepares and/or monitors the preparation of food menus and plans to ensure individual dietary needs / standards are met and costs remain within approved budget allocations;
• In collaboration with WestCana corporate policies and procedures, coordinates the best quality and most cost-effective products that will meet or exceed the individual and group dietary needs of the facility’s residents;
• Monitors all operating expenditures, as well as purchases and stores inventory;
• Ensures all audits are completed as required, and implements corresponding action plans to remedy any inefficiencies;
• Communicates safety concerns through team member meetings, huddles, memos and communication books;
• Facilitates WCB paperwork and corresponding return-to-work programs for staff who are injured in the workplace;
• Performs other related duties as assigned, including scheduling, inventory, month-end and weekly reports, audits and meetings (site/corporate, occupational health and safety, infection control, food committee).