Support Analyst: Monitoring, Troubleshooting & Incident Mgmt

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking a full-time professional to perform system monitoring and troubleshooting, analyze systems, and maintain high-quality support documentation. The ideal candidate will have excellent communication skills and experience with SRE tools. This role offers competitive compensation, comprehensive benefits, and a supportive work environment focused on collaboration and professional growth.

Benefits

Comprehensive Total Rewards Program

World-class training program

Flexible work/life balance options

Qualifications

• Candidates must possess excellent communication skills.
• Experience troubleshooting system issues is essential.
• Understanding programming languages and databases is necessary.

Responsibilities

• Perform system health checks and monitoring.
• Lead investigations of application operational failures.
• Analyze system dashboards and logging systems.

Skills

Excellent interpersonal and communication skills (verbal and written)

Strong experience in troubleshooting

Understanding of programming languages, databases, platforms, code management tools

Experience with SRE tools such as PagerDuty

Knowledge of SQL

Job description

A leading financial institution in Toronto is seeking a full-time professional to perform system monitoring and troubleshooting, analyze systems, and maintain high-quality support documentation. The ideal candidate will have excellent communication skills and experience with SRE tools. This role offers competitive compensation, comprehensive benefits, and a supportive work environment focused on collaboration and professional growth.