Supervisor - Value Buds West Lethbridge

SNDL Inc.; Lethbridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading cannabis retailer in Lethbridge is looking for a Supervisor – Keyholder. This role involves training staff, promoting customer service, and ensuring compliance with cannabis regulations. Candidates should have a minimum of two years in customer service and one year in a supervisory position. Must be passionate about the industry and able to work flexible hours. Join a vibrant team committed to providing outstanding service in a growing field.

Qualifications

• Minimum two years of customer service experience in retail and/or hospitality, preferably in cannabis, liquor, or healthcare.
• One year of supervisory experience.
• Current Sellsafe Certification required.
• Working knowledge of cannabis regulations in Alberta.

Responsibilities

• Assist in training and developing associates.
• Fill in as Acting Manager when necessary.
• Promote a strong sales and customer service culture.
• Educate customers about cannabis products.

Skills

Customer service

Supervisory experience

Communication skills

Problem-solving

Education

High School Diploma

Tools

POS system

Sellsafe Certification

Job description

Job Title

Supervisor – Value Buds West Lethbridge

Job Description

Position: Keyholder/Supervisor

Job Type: Full-time

Location: Value Buds West Lethbridge

About Us We are all about enhancing life’s celebrations and having fun while we excel in our careers! As North America’s largest publicly traded retailer of adult beverages, we operate 230+ retail locations within Alberta, British Columbia and Alaska. With legalization right around the corner, we are looking for experienced Supervisors who can handle curve balls like a champ and want to be a part of making history in Canada! Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and Responsibilities

• Assist with training and developing enthusiastic associates who are passionate about supporting Alcanna’s mission
• Assist in all supervisory duties; where necessary, fill in as Acting Manager in the absence of the Assistant Manager and provide feedback about new opportunities
• Acts as a role model and assists in the training and development of new Store Associates; facilitate a welcoming and positive atmosphere for everyone in the store
• Promote a strong sales and customer service culture
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Promote our culture and brand by participating in merchandising and promotional activities
• Educate customers about cannabis products, strains and consumption methods
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock product regularly
• Ensure compliance with OH&S policies and procedures
• Operate the store within the guidelines of AGLC Cannabis rules and regulations
• Support and promote Alcanna’s and AGLC’s social responsibility programs

Experience and Qualifications

• Minimum two (2) years of customer service experience in retail and/or hospitality, preferably cannabis, liquor and/or healthcare
• One (1) year Supervisory experience
• High School Diploma
• Current Sellsafe Certification
• AGLC (Alberta Gaming & Liquor Commission) approval to become a QCW (Qualified Cannabis Worker) and able to work at a Cannabis Store
• Must pass a Criminal Record Check
• Must pass a basic security clearance
• Working knowledge of regulations as it pertains to the selling of Cannabis in Alberta

Personal Characteristics and Requirements

• Demonstrated supervisory experience
• Team player who is passionate about supporting the overall success of the business
• Excellent customer service skills with a proven ability to deliver positive customer experiences and build loyalty
• Ability to think on your feet, quickly adapt to changing priorities and creatively problem solve
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Excellent communication skills (written and verbal)
• Must be able to work a flexible retail schedule including evenings and weekends
• Valid driver’s license and reliable transportation
• Must be 18 years of age or older

Number of Openings: 1

Time Type: Full time