Supervisor - Retail

Banff Trail Riders; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail company in Banff is seeking a Supervisor to manage its downtown western store. This role involves developing strategic retail plans, mentoring a team, and maintaining high customer service standards. Candidates must have previous retail experience, excellent interpersonal skills, and a passion for the western lifestyle. Compensation starts at $18 per hour for a full-time position, with responsibilities including inventory management and customer service oversight.

Benefits

Store discount

Qualifications

• Excellent customer service and interpersonal skills required.
• Previous retail experience is mandatory.
• Must be at least 18 years old and legal to work in Canada.

Responsibilities

• Manage inventory and merchandising of retail locations.
• Develop strategic plans to grow retail business.
• Achieve and exceed financial targets.
• Mentor team for success.
• Maintain high customer service standards.
• Oversee daily store operations.
• Manage floats and cash.
• Handle customer complaints and issues.
• Maintain product knowledge and display standards.

Skills

Customer service

Interpersonal skills

Retail experience

Interest in western lifestyle

Job description

Supervisor – Retail

Manage Banff’s downtown western store and become a part of the team with Banff Trail Riders! Assist visitors from around the world with western wear from head to toe, gifts, carriage ride and trail ride reservations. Retail and customer service experience required. Previous experience with computer reservation systems an asset.

Job details

Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week

Responsibilities

• Inventory Management and merchandising of the retail locations
• Develop short, medium and long-term strategic retail plans to grow the retail business
• Achieving and exceeding monthly and yearly targets
• Mentoring a team to success
• Maintain excellent customer service standards
• Oversee daily operations of the store and drive staff to achieve goals
• Manage floats and cash
• Handle and communicate issues and customer service complaints
• Uphold high level of product knowledge, merchandising and display standards
• Work closely with head buyer to ensure product selection meets design, sales and visions of the retail store
• Other responsibilities may be added to meet the needs of the business

Required Education, Skills and Qualifications

• Excellent customer service and interpersonal skills
• Previous retail experience
• Must be at least 18 years of age
• Must be legal to work in Canada
• An interest in the western lifestyle

This role will also require you to provide office/administrative assistance where needed. Limited staff accommodation may be available upon request.

Benefits

• Store discount

Work Location

Banff, AB
On site