Supervisor Operations

Metro Supply Chain Group; Centre Wellington; On-site; CAD 47,000 - 70,000; Full time

Job summary

A leading supply chain solutions provider in Ontario seeks an Operations Supervisor to manage shift operations. Responsibilities include scheduling labor, ensuring safety, and maintaining performance standards. Candidates should have five years of distribution experience, ideally in a 3PL setting, along with supervisory skills. This role offers a salary range of $47,700 - $70,000, with benefits including medical coverage and a retirement savings program.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Retirement Savings Program with company match

Employee Appreciation Day

Company sponsored social events

Qualifications

• Five years of Distribution experience, ideally in 3PL.
• Two years of supervisory experience in 3PL Operations.
• Computer literacy and proficiency with WMS.

Responsibilities

• Schedule labor requirements to meet production goals.
• Lead shift briefings and manage communication.
• Monitor performance through KPI tracking.

Skills

Distribution experience

Supervisory experience

Customer Centricity

Collaboration

Problem Solving

Education

College Diploma in Business Management

Tools

Warehouse Management Systems (WMS)

MS Office

Job description

Overview

Metro Supply Chain is a strategic supply chain solutions partner to some of the worlds fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canadas largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canadas Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.(existing role)

SHIFT: Monday to Friday 7am-3:00pm

Responsibilities

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries.
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Clients quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

Experience

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

Competencies

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Education

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Compensation

Compensation: $47,700 - $70,000

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your familys well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.