Supervisor, Letter Carrier or Plant Operations - Developmental Positions

Canada Post; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A national postal service in Ottawa is looking for a Supervisor for Letter Carrier or Plant Operations. The role involves supervising staff, ensuring efficient mail operations and promoting workplace safety. Candidates should have a high school diploma, management experience, and be bilingual. This full-time position includes various responsibilities supporting mail delivery processes. Become part of a committed team dedicated to quality service and community engagement.

Qualifications

• Minimum 1 year experience managing a team or 2 years in a unionized environment.
• Valid permanent driver’s license with a satisfactory driving record.

Responsibilities

• Supervises daily operations to ensure efficient mail delivery.
• Trains new employees and resolves staff issues.
• Implements workplace safety and health programs.
• Maintains public relations with mail delivery customers.

Skills

Team management

Bilingual communication

Microsoft Office

Education

High School diploma or equivalent

Job description

Supervisor, Letter Carrier or Plant Operations - Developmental Positions

Location: Ottawa, ON, CA

Job Requisition Id: 196589
Business Function: Customer Experience
Primary City: Ottawa
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: OP 01
Working Hours:
Number of Vacancies: 4
Salary:
Job Closing Date: 2025-12-17

Job Description

The Supervisor, Letter Carrier supervises the activities of a team of letter carriers, mail service couriers and RSMCs assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Letter Carrier.

• Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.
• Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers the changes.
• Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.
• Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.
• Promotes and implements workplace safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions.
• Enters employee, volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.
• Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
• Reports repairs related to the building, operational equipment and assets to the Manager. Monitors and follows up with appropriate third party and takes corrective action as required.
• Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
• Performs other related duties.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment.
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Possess a valid permanent driver’s license (no graduated or temporary license)
• Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:
• a) Have not received more than 2 moving violations in last 3 year
• b) Have not had more than three demerit points assigned in one single violation
• c) Have not had license suspension or prohibition of any kind in last 3 years

Assets

• Post-secondary degree/diploma
• Experience with distribution processes
• Experience working in a customer service role (e.g., dealing with customers)

Other Information

NOTE: These positions are permanent full-time positions as a Supervisor, Developmental. The developmental nature of these positions is such that you will cover varying temporary assignments to ensure you gain the exposure and experience required to take the next available permanent full time position in the Ottawa area. These could include positions in Collection and Delivery and Plant operations. As a Developmental Supervisor you could be assigned to cover short-term absences if Relief Supervisors have exercised their choice of replacement by seniority and following the usual regional agreement(s).

In applying for this position(s) you are indicating that you are available to work on all shifts including evenings, overnight and weekends if there is a need for your services.

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviors by visiting the Canada Post website.

All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Accessibility

Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.

Employment Equity

Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links: …

A conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to the Canada Post's code of conduct.