Supervisor, Letter Carrier

Canada Post; Sherbrooke; On-site; CAD 50,000 - 70,000; Full time

Job summary

A national postal service in Sherbrooke is seeking a Supervisor, Letter Carrier to oversee daily operations and ensure efficient mail delivery. This role involves planning staff schedules, training new employees, and maintaining customer relations. The ideal candidate will have a high school diploma and experience managing teams or working in a unionized setting. A valid driver's license and a safe driving record are mandatory. This position offers a permanent, full-time employment opportunity with a commitment to workplace safety.

Qualifications

• Minimum 1 year experience managing a team or 2 years in a unionized environment.
• Possess a valid permanent driver’s license.
• Satisfactory safe driving record per CPC’s Driver Safety Program.

Responsibilities

• Supervise daily operations to ensure efficient mail delivery.
• Plan and schedule staff for optimal performance.
• Provide guidance and training to new employees.
• Liaise with other supervisors to coordinate operations.
• Maintain customer relations and resolve delivery issues.

Skills

Leadership

Team Management

Customer Service

Problem Solving

Safety Awareness

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Requisition Id: 196289
Business Function: Delivery Operations
Primary City: Sherbrooke
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Employee Class and Level: OP 01
Working Hours: 40 hours/week
Number of Vacancies: 1
Job Closing Date (YYYY-MM-DD): 2025/12/10

Job Description

The Supervisor, Letter Carrier supervises the activities of a team of letter carriers, mail service couriers and RSMC’s assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Letter Carrier.

• Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.
• Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers the changes.
• Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.
• Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.
• Promotes and implements work place safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions.
• Enters employee, volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.
• Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
• Reports repairs related to the building, operational equipment and assets to the Manager. Monitors and follows-up with appropriate third party and takes corrective action as required.
• Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
• Performs other related duties.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment.
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Possess a valid permanent driver’s license (no graduated or temporary license)
• Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:
• a) Have not received more than 2 moving violations in last 3 year
• b) Have not had more than three demerit points assigned in one single violation
• c) Have not had license suspension or prohibition of any kind in last 3 years

Assets

• Post-secondary degree/diploma
• Experience with distribution processes
• Experience working in a customer service role (e.g., dealing with customers)

Other Information

Work Schedule:

Monday to Friday from 16h00 to midnight.

Canada Post’s values and behaviours

Our Values – Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.