Supervisor, Inside Sales Support

Gordon Food Service; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading food service provider in Canada is seeking a supervisor for Inside Support Representatives. The ideal candidate will possess strong communication and leadership skills, have a background in the food service industry, and be able to multitask effectively. This role offers comprehensive benefits, a family culture, and opportunities for advancement in a supportive environment.

Benefits

Medical, Dental, Prescription Drug benefits

Flex benefits program

Company matching RRSP

Profit Sharing

Family culture and advancement opportunities

Qualifications

• Ability to multitask and prioritize effectively.
• Experience in the food service industry is preferred.
• Knowledge of Gordon Food Service portal applications is helpful.

Responsibilities

• Supervise and train Inside Support Representatives (ISRs).
• Monitor representatives' order management process.
• Facilitate departmental meetings and scheduling.
• Liaison between sales managers, procurement, and representatives.
• Design and implement service improvement processes.

Skills

Excellent written communication skills

Verbal communication skills

Organizational skills

Problem-solving skills

Customer service skills

Leadership skills

Time management skills

Tools

Spreadsheet applications

Presentation software

Email applications

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

What We Offer:

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Profit Sharing

• 128 year, family owned and operated company history

• Family culture and advancement opportunities

Essential Functions

• Supervise and train Inside Support Representatives (ISRs) including answering questions, solving problems, monitoring telephone calls, sales metrics reporting, relating information and assigning projects.

• Monitors the representatives order management process and territory management.

• Facilitates departmental meetings and scheduling for the team.

• Serves as liaison between District Sales Managers, procurement, warehouse, transportation and District Sales Representatives

• Designs, implements and monitors new and existing system processes to improve the effectiveness of GFS’ service to the Inside Support team.

• Tracks and submits opportunities for improvement

• Other duties and responsibilities as assigned

Knowledge Skills & Abilities

• Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities. Must have the ability to multitask, prioritize and be able to work independently or within a team environment. Must have good customer service, leadership and time management skills.

• Knowledge of spreadsheet, presentation, email, and internet applications with 10-key data entry experience. Knowledge of Gordon Food Service portal applications helpful.

• Previous Experience in the area of food service industry

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.