Supervisor, Accident Benefits -9879

DGA Careers; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A prominent Canadian insurance company in Calgary is seeking a skilled leader to manage a team of adjusters. This role requires a minimum of 7 years in claims management and a CIP or FCIP designation. The ideal candidate will foster a collaborative environment, oversee complex claims, and drive a culture of continuous improvement. A competitive compensation package and comprehensive benefits are offered.

Benefits

Competitive compensation package

Comprehensive benefits plan

Flexible work options

Employee well-being support

Qualifications

• Minimum of 7 years of experience in claims, insurance operations, or a related field.
• Demonstrated ability to motivate and guide high-performing teams.
• Strong understanding of claims procedures and insurance regulations.

Responsibilities

• Provide strategic direction and leadership to a team of adjusters.
• Monitor performance metrics to improve efficiency.
• Recruit and develop team members for future leadership.

Skills

Leadership

Claims management

Analytical skills

Communication

Education

Post-secondary education with CIP or FCIP designation

Job description

Our client, a highly regarded Canadian insurance and financial services organization, is dedicated to fostering a resilient and sustainable future for its employees, clients, and communities. As part of their national claims leadership team, you’ll join a collaborative group of professionals who value integrity, accountability, and client-centered service.

In this leadership position, you’ll oversee a team of experienced claims professionals, guiding them in achieving operational excellence and delivering exceptional client outcomes. You’ll play a key role in mentoring staff, managing performance, ensuring technical accuracy, and driving a culture of continuous improvement.

Key Responsibilities

• Provide strategic direction and daily leadership to a team of adjusters handling a range of complex claims.
• Inspire and support your team to deliver empathetic, client-focused service aligned with organizational values.
• Foster an engaging, inclusive work environment that emphasizes learning, accountability, and professional growth.
• Ensure adherence to claims handling standards, best practices, and applicable legislation.
• Oversee the assessment, negotiation, and settlement of claims, including policy interpretation and reserve management.
• Authorize reserves and payments within an established financial authority (up to $1,000,000).
• Monitor and analyze performance metrics, leveraging data and technology to improve decision-making and efficiency.
• Recruit, coach, and develop team members to build depth, expertise, and future leadership capability.
• Partner cross-functionally with internal stakeholders to enhance client service, operational processes, and claims strategies.

About You

• Minimum of 7 years of experience in claims, insurance operations, or a related field.
• Post‑secondary education, with a CIP or FCIP designation (or working toward completion).
• Demonstrated leadership skills with the ability to motivate, guide, and develop high‑performing teams.
• Deep understanding of claims procedures, policy interpretation, and insurance regulations across provinces.
• Strong communication, analytical, and decision‑making abilities.
• A proactive, resilient leader who can manage change and foster collaboration in a dynamic environment.

What’s Offered

• Competitive compensation package, including performance incentives.
• Comprehensive benefits plan including health, dental, life, and disability coverage.
• Group retirement and pension programs.
• Flexible work options and generous paid time off.
• Training, development, and career advancement opportunities.
• Employee well‑being support, including mental health resources and paid volunteer days to contribute to your community.

The Employer:

Our client is a leading Canadian multi‑line financial services co‑operative offering insurance and investment solutions. Guided by values of integrity, client focus, and sustainability, the organization is deeply committed to helping Canadians build financial security while supporting resilient, sustainable communities. With a strong emphasis on collaboration, innovation, and social responsibility, our client fosters a purpose‑driven culture that values community connection and forward‑thinking approaches to risk and financial well‑being.

About Us:

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Heidi at 587‑885‑1852 or forward your resume in confidence to . If you are working with another DGA Recruiter, feel free to ask them about this position directly.