Superviseur Service à la clientèle

Germain Hôtels; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A hospitality company in Montreal seeks a Guest Service Supervisor to ensure smooth operations at reception and concierge services. The ideal candidate will have at least 2 years of supervisory experience and possess a strong team-oriented mindset, capable of managing guest relations effectively. This role promises a creative work environment and various benefits, including gym access and travel discounts.

Benefits

Special travel rates

Creative work environment

Access to gym

Qualifications

• Minimum 2 years' management or supervisory experience in a hotel context.
• Ability to understand guest feelings and concerns.
• Strong computer knowledge.

Responsibilities

• Plan arrivals including regular and VIP guests.
• Support team members in their work and professional development.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Problem-solving

Customer service

Communication

Education

Diploma in Hotel Management

Tools

OPERA PMS

Job description

Overview

Your repartee is as legendary as your sense of hospitality

The Guest Service Supervisor has a dynamic approach that enables him / her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

Responsibilities

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
• Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
• Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

Qualifications

• Diploma in Hotel Management, an asset
• Minimum 2 years' management or supervisory experience in a hotel context
• Leader capable of inspiring, motivating and mobilizing teams
• Ability to put yourself in the guest's shoes and understand their feelings and concerns
• Quick and effective management of requests and problems
• Tolerance of unhappy or stressed guests
• Strong computer knowledge - experience with OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.