Student Loan Administrator (Clerk PL4)

University of New Brunswick; Fredericton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Fredericton seeks a Student Loans Administrator. Responsible for cashier service, managing student loans, and providing excellent customer service to students, faculty, and the public. Candidates should have post-secondary education in accounting and relevant experience. The role supports a hybrid work model and offers a competitive salary between $23.48 and $27.26 per hour. Comprehensive benefits and a commitment to equity are included.

Benefits

Comprehensive health insurance

Pension plan

Vacation time

Qualifications

• 3 years of related experience in a high volume, computerized accounting environment.
• An equivalent combination of training and experience may be considered.

Responsibilities

• Function as the Financial Services point person for the Fredericton Financial Aid office.
• Provide counter service to students, faculty, staff and the public.
• Monthly analysis of US student accounts to ensure compliance with course load requirements.

Skills

Attention to detail

Customer service

Cash handling

Education

Post-secondary education in a recognized accounting program

Tools

Colleague ERP

Word processing software

Spreadsheet software

Job description

Closing Date: December 18, 2025 at 4:00 PM

Financial Services

Student Accounts & Receivables Services is a fast paced, customer service‑oriented office within the Financial Services Department. Our primary customers are students, but we also provide service to faculty, staff and the general public with a variety of services related to campus.

WHAT WE OFFER

Full-time | Continuing | Fredericton Campus| Hybrid potential

UNB is committed to ensuring employees can maintain a healthy work‑life balance. As such, we are proud to support a hybrid work approach, which includes some work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm |36.25 hours per week

Salary Range: $23.48 - $27.26 per hour

YOUR FOCUS

Reporting to the Assistant Manager, Student Accounts & Receivables, The Student loans Administrator is responsible for cashier service and the management of clerical projects including, but not limited to, the administration of student loans both domestic and US Federal loans, employee reimbursements (meals, mileage and boot allowance), daily customer service, cash handling and other duties as assigned.

Position Summary:

• Function as the Financial Services point person for the Fredericton Financial Aid office, Canadian Federal and Provincial student loan offices.
• Actively review all student loan material and websites to maintain a current knowledge of all student loan programs. Report significant changes to the Supervisor.
• Maintain an ample and current supply of all student loan documentation for other staff including copies of all documentation including Program Information / Cost forms, confirmation of enrollment and interest free status forms.
• Receive Change of Status notifications from supervisors, gather and forward them to the appropriate student aid offices.
• Process/record loans/bursaries when they arrive; send emails to notify students.
• Federal United States Loan Processing. Retrieve information from UNB Financial Aid office on current and future students obtaining Federal Student Loans; verify this information on the COD system.
• Monthly analysis of US student accounts to ensure student remains in a 60% course load is imperative.
• In accordance with the US Federal Student Loan Policies, review and assess student account for full time course load on a monthly basis. Adjust accounts for appropriate fees and return any unused US Loan Money if student withdrew or dropped below a 60% course load by using the tables and timeline guidelines set out by the US Government.
• Process monthly Meal/Mileage disbursements for Facilities Management, Security and Residence employees, by placing the designated credits on the BER and then running the process to issue a refund of these credits by direct deposit.
• Provide counter service to students, faculty, staff and the public. Service includes but is not limited to receipting payments, preparing/activating payment plans, completing loan information sheets, documenting payments, reviewing account history, accurately discussing account details with the account owner, identifying account billing problems through account analysis and taking corrective action, providing current fee information, maintaining a balanced cash drawer, and preparing the daily bank deposit.

WHAT YOU BRING

• Post‑secondary education in a recognized accounting program.
• 3 years of related experience in a high volume, computerized accounting environment.
• An equivalent combination of training and experience may be considered.

Additional Strengths

• Familiarity with word processing, spreadsheets and electronic mail; Colleague ERP experience an asset. Accuracy and attention to detail imperative in working with student loans.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)

This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.