Strategic SaaS Customer Success Manager

Cira Apps Ltd; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider based in Toronto is seeking a Customer Success Manager to guide customers in maximizing the potential of their solutions. The successful candidate will deliver exceptional experiences by building strong customer partnerships, lead successful onboarding sessions, and monitor engagement trends to identify opportunities for growth. The ideal applicant should have proven experience in a related role, strong analytical skills, and proficiency with CRM tools. Join us to be part of a supportive and innovative environment that values collaboration and creativity.

Qualifications

• Proven experience in a Customer Success Manager or related role.
• Experience engaging multiple stakeholders and decision-makers.
• Proactive and self-directed with management skills.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build partnerships and translate business challenges into strategies.
• Monitor customer health and engagement trends to identify opportunities.

Skills

Customer-focused mindset

Strong analytical skills

Excellent time management

Problem-solving mindset

Strong written and verbal communication skills

Education

Bachelor’s degree preferred or equivalent work experience

Tools

Salesforce

Microsoft 365

Job description

A leading SaaS provider based in Toronto is seeking a Customer Success Manager to guide customers in maximizing the potential of their solutions. The successful candidate will deliver exceptional experiences by building strong customer partnerships, lead successful onboarding sessions, and monitor engagement trends to identify opportunities for growth. The ideal applicant should have proven experience in a related role, strong analytical skills, and proficiency with CRM tools. Join us to be part of a supportive and innovative environment that values collaboration and creativity.