Strategic Enterprise CSM - Health Tech Growth

ResMed; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Success Manager in Halifax to drive customer satisfaction and product use. The ideal candidate will have a strong technical aptitude, proven account management experience, and excellent communication skills. This role involves managing enterprise software customers, ensuring adoption, and analyzing customer data to maximize value and reduce churn. Join a diverse and inclusive culture that supports your professional growth.

Qualifications

• 3-5 years of account management or success management experience in a technology environment.
• Strong understanding of healthcare technology and sleep lab environments is a strong asset.
• Proficiency in managing customer success models.

Responsibilities

• Manage enterprise software customers to maximize value and reduce churn.
• On-board new customers and ensure long-term success.
• Analyze customer data to identify challenges and opportunities.

Skills

Technical aptitude

Professional communication skills

Analytical skills

Interpersonal skills

Education

University degree or College diploma

Job description

A leading healthcare technology company is seeking a Customer Success Manager in Halifax to drive customer satisfaction and product use. The ideal candidate will have a strong technical aptitude, proven account management experience, and excellent communication skills. This role involves managing enterprise software customers, ensuring adoption, and analyzing customer data to maximize value and reduce churn. Join a diverse and inclusive culture that supports your professional growth.